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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Swale Borough Council

Environmental Health in Swale: reporting a housing problem

Who Swale Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: swale.gov.uk

Get the right helpSwale

Who is your landlord?

A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards service

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Swale helps

Swale Borough Council deals with poor conditions in rented homes through its housing standards service. Its pages don’t say which tenants it’s for.

Private tenantsNot stated

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Swale Borough Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

From swale.gov.uk, checked 12 October 2026.

Private tenants

Contacting the council’s housing standards service

  1. 01Tell your landlord first. Swale Borough Council says: if condensation does not go away or you suspect water getting in, contact your landlord immediately.
  2. 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
Contact Swale Borough CouncilPrivate tenants
OnlineReport damp or mould in your rented property (online form)forms.swale.gov.uk
Keep a note of the date you contact the council, and any reference.

From swale.gov.uk/housing-council-tax-and-benefits/housing/dam…, checked 12 October 2026.

Housing association tenants

If you rent from a housing association in Swale

Swale Borough Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Swale

28 housing associations own 10,140 social homes in Swale. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Swale on 31 March 2025.

Housing associations in the South of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Swale

In Swale, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Swale: questions

How do I report a housing problem to environmental health in Swale?

Use report damp or mould in your rented property (online form) at forms.swale.gov.uk. Its pages don’t say which tenants it’s for.

Can housing association tenants in Swale contact environmental health?

Swale Borough Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Swale?

Yes. Swale Borough Council says: if condensation does not go away or you suspect water getting in, contact your landlord immediately.

Which housing associations own homes in Swale?

28 housing associations own 10,140 social homes in Swale, according to the Regulator of Social Housing (March 2025). The largest are Southern Housing (6,762), Moat (1,079), Hyde (781), Riverside (291) and West Kent (221).

Is Report Repair part of Swale Borough Council?

No. Report Repair is independent and not part of Swale Borough Council. The contact details here are from Swale Borough Council’s own website.

Not in Swale?

Environmental Health in the South of England

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Council or housing association repair still not fixed?

About 2 minutes. No documents. Free to check.

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