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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of St Albans City and District Council

Environmental Health in St Albans: reporting a housing problem

Who St Albans City and District Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: stalbans.gov.uk

Get the right helpSt Albans

Who is your landlord?

St Albans City and District CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector Housing Team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in St Albans helps

St Albans City and District Council deals with poor conditions in rented homes through its Private Sector Housing Team. It helps private tenants, and St Albans City and District Council says housing association tenants can use it too.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsYes

St Albans City and District Council says housing association tenants can use it. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From stalbans.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Private Sector Housing Team

  1. 01Tell your landlord first. St Albans City and District Council says: tell your landlord about the problem first, and contact them again if it is not fixed in a reasonable time.
  2. 02If it isn’t fixed, contact the council. The Private Sector Housing Team’s details are below.
Contact St Albans City and District CouncilPrivate tenants
OnlinePrivate sector tenants page (phone and email)stalbans.gov.uk
Phone01727 819 355
Keep a note of the date you contact the council, and any reference.

From stalbans.gov.uk/private-sector-tenants and stalbans.gov.uk/private-sector-housing, checked 12 October 2026.

Council tenants

If you rent from St Albans City and District Council

St Albans City and District Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 01727 819256, or online. St Albans repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply from a service manager within 10 working days where possible (up to 10 more if extended). How to complain

  3. Then

    Housing Ombudsman

    Free, once St Albans City and District Council’s complaints process is finished.

Ombudsman100%

of the Ombudsman’s findings about St Albans City and District Council in 2024/25 were maladministration.

Happy with repairs55%

of St Albans City and District Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; stalbans.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to St Albans City and District Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in St Albans

St Albans City and District Council says housing association tenants can use it. Most still start with their housing association’s repairs and complaints process.

Housing associations in St Albans

24 housing associations own 3,255 social homes in St Albans. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in St Albans on 31 March 2025.

Housing associations in the South of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in St Albans

In St Albans, Environmental Health is for private and housing association tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in St Albans: questions

What is the St Albans environmental health number for housing problems?

The Private Sector Housing Team at St Albans City and District Council is on 01727 819 355. You can also use private sector tenants page (phone and email) at stalbans.gov.uk. It helps private tenants, and St Albans City and District Council says housing association tenants can use it too.

Can I report St Albans City and District Council to environmental health?

No. St Albans City and District Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01727 819256, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in St Albans contact environmental health?

St Albans City and District Council says housing association tenants can use it.

Do I have to tell my landlord before contacting environmental health in St Albans?

Yes. St Albans City and District Council says: tell your landlord about the problem first, and contact them again if it is not fixed in a reasonable time.

Which housing associations own homes in St Albans?

24 housing associations own 3,255 social homes in St Albans, according to the Regulator of Social Housing (March 2025). The largest are Hightown Housing Association (1,347), Peabody (636), Lifestone Homes (321), Chime Housing (161) and Home Group (160).

Is Report Repair part of St Albans City and District Council?

No. Report Repair is independent and not part of St Albans City and District Council. The contact details here are from St Albans City and District Council’s own website.

Not in St Albans?

Environmental Health in the South of England

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Council or housing association repair still not fixed?

About 2 minutes. No documents. Free to check.

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