Independent · not part of Stevenage Borough Council
Environmental Health in Stevenage: reporting a housing problem
Who Stevenage Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: stevenage.gov.uk
Who it helps
Who Environmental Health in Stevenage helps
Stevenage Borough Council deals with poor conditions in rented homes through its Residential Environmental Health team. It helps private tenants, and Stevenage Borough Council says housing association tenants can use it too.
Tell your landlord first, then contact the council. How.
Stevenage Borough Council says housing association tenants can use it. What to do.
The council can’t take action against itself. What to do instead.
From stevenage.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Residential Environmental Health team
- 01Tell your landlord first. Stevenage Borough Council says: always write to your landlord first and keep a copy; contact the council only if they fail to carry out repairs.
- 02If it isn’t fixed, contact the council. The Residential Environmental Health team’s details are below.
From stevenage.gov.uk/housing/private-sector-housing/poor-livi… and stevenage.gov.uk/housing/private-sector-housing/fitness-f…, checked 12 October 2026.
Council tenants
If you rent from Stevenage Borough Council
Stevenage Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 01438 242666, or online. Stevenage repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a full reply within 10 working days. How to complain
- Then
Housing Ombudsman
Free, once Stevenage Borough Council’s complaints process is finished.
of the Ombudsman’s findings about Stevenage Borough Council in 2024/25 were maladministration.
of Stevenage Borough Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; stevenage.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Stevenage Borough Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Stevenage
Stevenage Borough Council says housing association tenants can use it. Most still start with their housing association’s repairs and complaints process.
Housing associations in Stevenage
29 housing associations own 2,912 social homes in Stevenage. The largest:
- Clarion Housing repairs608 homes
- Metropolitan Thames Valley Housing repairs364 homes
- Places for People repairs316 homes
- Peabody repairs308 homes
- The Guinness Partnership repairs215 homes
- Notting Hill Genesis repairs194 homes
- Home Group repairs164 homes
- Anchor repairs112 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Stevenage on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Stevenage
In Stevenage, Environmental Health is for private and housing association tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Stevenage: questions
What is the Stevenage environmental health number for housing problems?
The Residential Environmental Health team at Stevenage Borough Council: email env.health@stevenage.gov.uk. You can also use poor living conditions page (email or post) at stevenage.gov.uk. It helps private tenants, and Stevenage Borough Council says housing association tenants can use it too.
Can I report Stevenage Borough Council to environmental health?
No. Stevenage Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01438 242666, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Stevenage contact environmental health?
Stevenage Borough Council says housing association tenants can use it.
Do I have to tell my landlord before contacting environmental health in Stevenage?
Yes. Stevenage Borough Council says: always write to your landlord first and keep a copy; contact the council only if they fail to carry out repairs.
Which housing associations own homes in Stevenage?
29 housing associations own 2,912 social homes in Stevenage, according to the Regulator of Social Housing (March 2025). The largest are Clarion Housing (608), Metropolitan Thames Valley Housing (364), Places for People (316), Peabody (308) and The Guinness Partnership (215).
Is Report Repair part of Stevenage Borough Council?
No. Report Repair is independent and not part of Stevenage Borough Council. The contact details here are from Stevenage Borough Council’s own website.
Not in Stevenage?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in StroudStroud District Council
- Environmental Health in Surrey HeathSurrey Heath Borough Council
- Environmental Health in SwaleSwale Borough Council
- Environmental Health in SwindonSwindon Borough Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.