Received a letter? Start a claim

Find your landlord

What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

Largest landlords

All 351 landlords

Help

Start your claim

Report Repair · FCA authorised, FRN 830182

Independent · not part of Southend-on-Sea City Council

Environmental Health in Southend: reporting a housing problem

Who Southend-on-Sea City Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: southend.gov.uk

Get the right helpSouthend

Who is your landlord?

Southend-on-Sea City CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector Housing team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Southend helps

Southend-on-Sea City Council deals with poor conditions in rented homes through its Private Sector Housing team. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Southend-on-Sea City Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From southend.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Private Sector Housing team

  1. 01Tell your landlord first. Southend-on-Sea City Council says: report issues to your landlord first, preferably in writing, and allow them to respond.
  2. 02If it isn’t fixed, contact the council. The Private Sector Housing team’s details are below.
Contact Southend-on-Sea City CouncilPrivate tenants
OnlineReport an issue with your home onlinesouthend.gov.uk
Phone01702 215000Ask for the Private Sector Housing team
Emailprivatesectorhousing@southend.gov.uk
Keep a note of the date you contact the council, and any reference.

From southend.gov.uk/xfp/form/257, southend.gov.uk/private-housing/advice-private-tenants and southend.gov.uk/private-housing/private-rented-sector-hou…, checked 12 October 2026.

Council tenants

If you rent from Southend-on-Sea City Council

Southend-on-Sea City Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 0800 833 160, or online. Southend repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a decision within 10 working days of that. How to complain

  3. Then

    Housing Ombudsman

    Free, once Southend-on-Sea City Council’s complaints process is finished.

Ombudsman85%

of the Ombudsman’s findings about Southend-on-Sea City Council in 2024/25 were maladministration.

Happy with repairs72%

of Southend-on-Sea City Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; southessexhomes.co.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Southend-on-Sea City Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Southend

Southend-on-Sea City Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Southend

34 housing associations own 4,281 social homes in Southend-on-Sea. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Southend-on-Sea on 31 March 2025.

Housing associations in the South of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Southend

In Southend, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Southend: questions

What is the Southend environmental health number for housing problems?

The Private Sector Housing team at Southend-on-Sea City Council is on 01702 215000 (Ask for the Private Sector Housing team), or email privatesectorhousing@southend.gov.uk. You can also use report an issue with your home online at southend.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report Southend-on-Sea City Council to environmental health?

No. Southend-on-Sea City Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0800 833 160, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Southend contact environmental health?

Southend-on-Sea City Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Southend?

Yes. Southend-on-Sea City Council says: report issues to your landlord first, preferably in writing, and allow them to respond.

Which housing associations own homes in Southend?

34 housing associations own 4,281 social homes in Southend-on-Sea, according to the Regulator of Social Housing (March 2025). The largest are Delta Housing (1,520), Notting Hill Genesis (579), Moat (504), Sanctuary Housing (490) and The Guinness Partnership (447).

Is Report Repair part of Southend-on-Sea City Council?

No. Report Repair is independent and not part of Southend-on-Sea City Council. The contact details here are from Southend-on-Sea City Council’s own website.

Not in Southend?

Environmental Health in the South of England

All councils

Council or housing association repair still not fixed?

About 2 minutes. No documents. Free to check.

Start your claim
Check if you can claim