Independent · not part of Sparrow Shared Ownership
Sparrow Shared Ownership complaints, compensation and disrepair claims
Your options if Sparrow Shared Ownership hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: Sparrow Shared Ownership repairs
LandlordSparrow Shared Ownership
Has Sparrow Shared Ownership been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Sparrow’s repair contactsFree to check · About 2 minutes
You can complain to Sparrow Shared Ownership, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Sparrow Shared Ownership hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Sparrow for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Sparrow
This can get Sparrow to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Sparrow to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Sparrow Shared Ownership
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Sparrow Shared Ownership asking for the repairs and compensation. Under the court rules for housing conditions claims, Sparrow should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Sparrow Shared Ownership
Sparrow Shared Ownership has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Sparrow
Acknowledged within 5 working days, aiming to resolve it within 10.
- Stage 2
Ask for a review
Reviewed independently, with a reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Sparrow to put things right.
Complaints pagesparrowsharedownership.co.uk
By emailenquiries@sparrowsharedownership.co.uk
By phone020 4524 5200
From sparrowsharedownership.co.uk, checked 9 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimSparrow’s record
What the regulator and Ombudsman found
Jul 2026: The regulator judged that Sparrow is delivering the consumer standards overall, and that it spots problems and puts plans in place to fix them.
of the Ombudsman’s findings about Sparrow in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 29 July 2026; Housing Ombudsman landlord performance data 2024/25.
Complaints against Sparrow
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Sparrow Shared Ownership at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of a loss of heating and hot water. Read the decisionMaladministration
Source: Housing Ombudsman decisions.
Has Sparrow let you down too? You could claim compensation.
Start your claimQuestions
Sparrow Shared Ownership complaints and claims: questions
How do I complain to Sparrow Shared Ownership about repairs?
Through its complaints page: sparrowsharedownership.co.uk. By email: enquiries@sparrowsharedownership.co.uk. By phone: 020 4524 5200. Say what the problem is, when you reported it, and what you want done.
How long does Sparrow Shared Ownership have to reply to a complaint?
Stage 1: acknowledged within 5 working days, aiming to resolve it within 10. Stage 2: reviewed independently, with a reply within 20 working days.
Can I claim compensation from Sparrow Shared Ownership for damp and mould?
You could, if you reported it and Sparrow didn’t fix it in a reasonable time. A law firm on our panel can take it up with Sparrow for you.
Start your claimHas the Housing Ombudsman found Sparrow Shared Ownership at fault?
In 2024/25 the Ombudsman found maladministration in 62% of its findings about Sparrow. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Sparrow Shared Ownership: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Sparrow on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Sparrow?
Other landlords in the South of England
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Still waiting for Sparrow Shared Ownership to fix it?
About 2 minutes. No documents. Free to check.