Independent · not part of Sparrow Shared Ownership
Sparrow Shared Ownership repairs: how to report a repair, phone numbers and timescales
How to report a repair to Sparrow Shared Ownership: the repairs phone number, reporting a repair online, and how long Sparrow has to fix it.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: sparrowsharedownership.co.uk
Has Sparrow Shared Ownership been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Sparrow’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Sparrow’s repair line is here.
How to report
Reporting a repair to Sparrow Shared Ownership
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Sparrow misses its own target, complain. You may also be able to claim.
- Emailenquiries@sparrowsharedownership.co.uk – replies within 5 working days.
Emergency repairs
When to call Sparrow straight away
Phone Sparrow straight away if anything puts someone in danger or leaves your home unsafe. The number is in Sparrow’s repair contacts.
- 01Flooding in communal areas
- 02Electrical faults in communal areas
- 03Lift breakdowns
What counts as an emergency, from sparrowsharedownership.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Sparrow.
Timescales
How long Sparrow Shared Ownership has to fix it
Sparrow doesn’t publish repair targets on its website. These are the legal limits under Awaab’s Law.
| Type of repair | Sparrow’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Sparrow Shared Ownership doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Sparrow for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Sparrow
This can get Sparrow to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Sparrow to put things right.
How to complain to SparrowYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Sparrow
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Sparrow
Acknowledged within 5 working days, aiming to resolve it within 10.
- Stage 2
Ask for a review
Reviewed independently, with a reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Sparrow to put things right.
Sparrow’s record
How Sparrow Shared Ownership performs on repairs
Jul 2026: The regulator judged that Sparrow is delivering the consumer standards overall, and that it spots problems and puts plans in place to fix them.
of the Ombudsman’s findings about Sparrow in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Sparrow Shared Ownership
- How it handled reports of a loss of heating and hot water.Maladministration
Sources: Regulator of Social Housing judgement, 29 July 2026; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Sparrow Shared Ownership’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Sparrow Shared Ownership repairs: questions
What is Sparrow Shared Ownership’s repairs number?
020 4524 5200. Sparrow’s main line. If you live in a flat, call as soon as possible about communal emergencies like flooding, electrical faults or a lift breakdown. Hours not stated.
Can I report a repair to Sparrow Shared Ownership online?
Yes, at myportal.sparrowso.co.uk. My Sparrow customer portal. You need to sign in or register.
What does Awaab’s Law mean for Sparrow Shared Ownership tenants?
Since 27 October 2025, Sparrow must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Sparrow Shared Ownership?
Complain to Sparrow first, online, by email (enquiries@sparrowsharedownership.co.uk) or by phone on 020 4524 5200. Acknowledged within 5 working days, aiming to resolve it within 10. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Sparrow Shared Ownership?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Sparrow Shared Ownership for you. It’s free to check.
Start your claimIs Report Repair part of Sparrow Shared Ownership?
No. Report Repair is independent and not part of Sparrow Shared Ownership or any council or housing association. We show Sparrow’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Sparrow has to fix, by problem
Not Sparrow?
Other landlords in the South of England
- Bromford Flagship repairsHousing association
- Clarion Housing repairsHousing association
- Southern Housing repairsHousing association
- Sovereign Network Group repairsHousing association
- St Albans City and District Council repairsCouncil
- Stevenage Borough Council repairsCouncil
- Stonewater repairsHousing association
- Stroud District Council repairsCouncil
Reported a repair to Sparrow Shared Ownership and still waiting?
About 2 minutes. No documents. Free to check.