Independent · not part of Stroud District Council
Stroud District Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Stroud District Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 28 working days.
Other names: SDC Housing
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: stroud.gov.uk
Has Stroud District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Stroud’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Stroud’s emergency line is here.
How to report
Reporting a repair to Stroud District Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Stroud misses its own target, complain. You may also be able to claim.
- Emailproperty.care@stroud.gov.uk for non-emergency repairs.
- TextText 07984 442968, starting your message with the word REPAIRS (non-emergency repairs).
Emergency repairs
When to call Stroud straight away
Phone Stroud straight away if anything puts someone in danger or leaves your home unsafe. For emergency repairs outside office hours. The number is in Stroud’s repair contacts.
- 01Anything that puts your safety in immediate danger
- 02Anything that could cause major damage to your home
What counts as an emergency, from stroud.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Stroud.
Timescales
How long Stroud District Council has to fix it
Stroud’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Stroud’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursIncluding out-of-hours emergencies. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working days | No fixed legal limit unless it’s a hazard |
| Routine | 28 working days | No fixed legal limit unless it’s a hazard |
| Long-term | 84 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from stroud.gov.uk, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 working days ago? That’s past Stroud’s own target. You could claim compensation.
Start your claimYour options
If Stroud District Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Stroud for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Stroud’s record
How Stroud District Council performs on repairs
of Stroud tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Stroud in 2024/25 were maladministration.
Sources: Stroud tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Stroud District Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Stroud District Council repairs: questions
What is Stroud District Council’s repairs number?
01453 766321 (Repairs line) or 01453 222104 (Out of hours). For all repairs, and emergencies in office hours: 8.45am to 5pm Monday to Thursday, 8.45am to 4.30pm Friday.
What is Stroud District Council’s emergency or out of hours repairs number?
01453 222104 (Out of hours · emergencies). For emergency repairs outside office hours.
Can I report a repair to Stroud District Council online?
Yes, at www2.stroud.gov.uk/Apps/report-a-repair. Online form for non-emergency repairs.
How long does Stroud District Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 84 working days (long-term). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Stroud District Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Stroud District Council?
Complain to the council first, online. It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Stroud District Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Stroud District Council for you. It’s free to check.
Start your claimIs Report Repair part of Stroud District Council?
No. Report Repair is independent and not part of Stroud District Council or any council or housing association. We show Stroud’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Stroud?
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Reported a repair to Stroud District Council and still waiting?
About 2 minutes. No documents. Free to check.