Independent · not part of Cottsway Housing
Cottsway Housing complaints, compensation and disrepair claims
Your options if Cottsway Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkRepairs and phone numbers: Cottsway Housing repairs
LandlordCottsway Housing
Has Cottsway Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Cottsway’s repair contactsFree to check · About 2 minutes
You can complain to Cottsway Housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Cottsway Housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Cottsway for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Cottsway
This can get Cottsway to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Cottsway to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Cottsway’s own target for a routine repair is 20 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Cottsway Housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Cottsway Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, Cottsway should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Cottsway Housing
Cottsway Housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Cottsway
Aims to resolve your complaint within 10 working days of you first raising it.
- Stage 2
Ask for a review
If you ask to escalate within 5 working days, a senior manager reviews it and replies in writing within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Cottsway to put things right.
From cottsway.co.uk, checked 8 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimCottsway’s record
What the regulator and Ombudsman found
of Cottsway tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Cottsway in 2024/25 were maladministration.
Sources: Cottsway tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Cottsway Housing complaints and claims: questions
How do I complain to Cottsway Housing about repairs?
Through its complaints page: cottsway.co.uk. By email: contact@cottsway.co.uk. By phone: 01993 890000. Say what the problem is, when you reported it, and what you want done.
How long does Cottsway Housing have to reply to a complaint?
Stage 1: aims to resolve your complaint within 10 working days of you first raising it. Stage 2: if you ask to escalate within 5 working days, a senior manager reviews it and replies in writing within 20 working days.
Can I claim compensation from Cottsway Housing for damp and mould?
You could, if you reported it and Cottsway didn’t fix it in a reasonable time. A law firm on our panel can take it up with Cottsway for you.
Start your claimHas the Housing Ombudsman found Cottsway Housing at fault?
In 2024/25 the Ombudsman found maladministration in 30% of its findings about Cottsway.
Why use Report Repair?
A law firm on our panel takes your claim up with Cottsway Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Cottsway on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Cottsway?
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Still waiting for Cottsway Housing to fix it?
About 2 minutes. No documents. Free to check.