Independent · not part of Curo
Curo complaints, compensation and disrepair claims
Your options if Curo hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Curo repairs
LandlordCuro
Has Curo been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Curo’s repair contactsFree to check · About 2 minutes
You can complain to Curo, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Curo hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Curo for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Curo
This can get Curo to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Curo to put things right. In its recent decisions about Curo, it ordered between £200 and £1,470 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Curo’s own target for a routine repair is 28 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Curo
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Curo asking for the repairs and compensation. Under the court rules for housing conditions claims, Curo should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Curo
Curo has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Curo
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days of asking to escalate, with a final reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order Curo to put things right.
From curo-group.co.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimCuro’s record
What the regulator and Ombudsman found
Jul 2025: The regulator found Curo is delivering the consumer standards, with good health and safety records, an effective and timely repairs service, and fair, prompt complaint handling.
of Curo tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Curo in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 30 July 2025; Curo tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Curo
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Curo at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of safety issues affecting the external stairs and the subsequent repairs. Read the decisionMaladministration
£200 ordered - How it handled reports of a leak and associated damage. Read the decisionService failure
£250 ordered - How it handled reports of damp and mould. Read the decisionMaladministration
£1,470 ordered
Source: Housing Ombudsman decisions.
Has Curo let you down too? You could claim compensation.
Start your claimQuestions
Curo complaints and claims: questions
How do I complain to Curo about repairs?
Online: curo-group.co.uk. By email: complaints@curo-group.co.uk. By phone: 01225 366000. Say what the problem is, when you reported it, and what you want done.
How long does Curo have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days of that. Stage 2: acknowledged within 5 working days of asking to escalate, with a final reply within 20 working days of that.
Can I claim compensation from Curo for damp and mould?
You could, if you reported it and Curo didn’t fix it in a reasonable time. A law firm on our panel can take it up with Curo for you.
Start your claimHas the Housing Ombudsman found Curo at fault?
In 2024/25 the Ombudsman found maladministration in 69% of its findings about Curo. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Curo: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Curo on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Curo?
Other landlords in the South of England
- Bromford Flagship complaints and claimsHousing association
- Clarion Housing complaints and claimsHousing association
- Dacorum Borough Council complaints and claimsCouncil
- Dover District Council complaints and claimsCouncil
- East Devon District Council complaints and claimsCouncil
- Eastbourne Borough Council complaints and claimsCouncil
- Southern Housing complaints and claimsHousing association
- Sovereign Network Group complaints and claimsHousing association
Still waiting for Curo to fix it?
About 2 minutes. No documents. Free to check.