Independent · not part of Curo
Curo repairs: how to report a repair, phone numbers and timescales
How to report a repair to Curo: the repairs phone number and emergency line, reporting a repair online, and how long Curo has to fix it. Curo’s own target for routine repairs is 28 days.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: curo-group.co.uk
Has Curo been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Curo’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Curo’s emergency line is here.
How to report
Reporting a repair to Curo
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Curo misses its own target, complain. You may also be able to claim.
- WhatsApp01225 366000
- Text07860 027703
- Post or in personCuro, The Maltings, River Place, Lower Bristol Road, Bath BA2 1EP
Emergency repairs
When to call Curo straight away
Phone Curo straight away if anything puts someone in danger or leaves your home unsafe. Monday to Friday 8am to 6pm. You can also WhatsApp this number. Out of hours, ring and choose option 2 for emergencies. The number is in Curo’s repair contacts.
- 01Major structural collapse
- 02Serious fire damage
- 03Major flooding
- 04Exposed bare electrical cables
- 05Total loss of power
- 06Total loss of water
- 07Blocked main drain
What counts as an emergency, from curo-group.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Curo.
Timescales
How long Curo has to fix it
Curo’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Curo’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency (P1) | 24 hoursIncluding out of hours. | Emergency hazards: investigate and make safe within 24 hours |
| Priority (P2) | Next working dayAttend before the end of the next working day. | No fixed legal limit unless it’s a hazard |
| Routine (P3) | 28 daysAt an appointment agreed with you. | No fixed legal limit unless it’s a hazard |
| Complex (P4) | 120 daysBigger jobs needing several visits; a surveyor calls within 7 days. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Significant damp and mould is investigated within 10 working days, with a written update within 3 working days and your home made safe within 5 working days of the investigation; bigger work starts within 12 weeks. Emergency hazards are investigated and made safe within 24 hours. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from curo-group.co.uk and Curo’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 days ago? That’s past Curo’s own target. You could claim compensation.
Start your claimYour options
If Curo doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Curo for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Curo
This can get Curo to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Curo to put things right. In its recent decisions about Curo, it ordered between £200 and £1,470 in compensation.
How to complain to CuroYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Curo
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Curo
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days of asking to escalate, with a final reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order Curo to put things right.
Curo’s record
How Curo performs on repairs
Jul 2025: The regulator found Curo is delivering the consumer standards, with good health and safety records, an effective and timely repairs service, and fair, prompt complaint handling.
of Curo tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Curo in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Curo
- How it handled reports of safety issues affecting the external stairs and the subsequent repairs.Maladministration
£200 ordered - How it handled reports of a leak and associated damage.Service failure
£250 ordered - How it handled reports of damp and mould.Maladministration
£1,470 ordered
Sources: Regulator of Social Housing judgement, 30 July 2025; Curo tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Curo’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Curo repairs: questions
What is Curo’s repairs number?
01225 366000. Monday to Friday 8am to 6pm. You can also WhatsApp this number. Out of hours, ring and choose option 2 for emergencies.
What is Curo’s emergency or out of hours repairs number?
01225 366000 (Repairs line). Monday to Friday 8am to 6pm. You can also WhatsApp this number. Out of hours, ring and choose option 2 for emergencies.
Can I report a repair to Curo online?
Yes, at my.curo-group.co.uk. Report and book non-emergency repairs any time through MyCuro. Register with your tenancy number. Phone for emergencies.
How long does Curo have to fix a repair?
Its own targets run from 24 hours (emergency (p1)) to 120 days (complex (p4)). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Curo tenants?
Since 27 October 2025, Curo must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Curo’s own damp and mould commitment: Significant damp and mould is investigated within 10 working days, with a written update within 3 working days and your home made safe within 5 working days of the investigation; bigger work starts within 12 weeks. Emergency hazards are investigated and made safe within 24 hours.
How do I complain about a repair to Curo?
Complain to Curo first, online, by email (complaints@curo-group.co.uk) or by phone on 01225 366000. Acknowledged within 5 working days, with a reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Curo?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Curo for you. It’s free to check.
Start your claimIs Report Repair part of Curo?
No. Report Repair is independent and not part of Curo or any council or housing association. We show Curo’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Curo has to fix, by problem
Not Curo?
Other landlords in the South of England
- Bromford Flagship repairsHousing association
- Clarion Housing repairsHousing association
- Dacorum Borough Council repairsCouncil
- Dartford Borough Council repairsCouncil
- Delta Housing repairsHousing association
- Dover District Council repairsCouncil
- Southern Housing repairsHousing association
- Sovereign Network Group repairsHousing association
Reported a repair to Curo and still waiting?
About 2 minutes. No documents. Free to check.