Independent · not part of Stockport Council
Stockport Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Stockport Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 30 working days.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: stockporthomes.org
Has Stockport Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Stockport’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Stockport’s emergency line is here.
How to report
Reporting a repair to Stockport Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Stockport misses its own target, complain. You may also be able to claim.
- Damp and mouldReport damp, mould or condensation online through Stockport Homes’ damp and mould pages, or by phone.
Emergency repairs
When to call Stockport straight away
Phone Stockport straight away if anything puts someone in danger or leaves your home unsafe. Choose option 1. Open 8:30am to 5pm, Monday to Friday; outside these hours the same number goes to the out-of-hours team for emergencies. The number is in Stockport’s repair contacts.
- 01No heating in winter, or no hot water or mains water
- 02Burst pipes or flooding
- 03Blocked drains or a toilet that won’t flush
- 04Dangerous wiring or no power at all
- 05Doors or windows that leave your home unsafe, or being locked out
- 06Fire or smoke alarms going off constantly, or a faulty carbon monoxide detector
- 07Lift or stairlift faults
- 08Loose bricks or tiles, or damaged asbestos
What counts as an emergency, from stockporthomes.org.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Stockport.
Timescales
How long Stockport Council has to fix it
Stockport’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Stockport’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursMade safe within 24 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Routine | 30 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | For damp and mould that is a significant hazard, it will investigate within 10 working days, send a written summary within 3 working days, and start work within 5 working days where possible (or within 12 weeks if work is delayed). | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from stockporthomes.org, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 30 working days ago? That’s past Stockport’s own target. You could claim compensation.
Start your claimYour options
If Stockport Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Stockport for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Stockport, it ordered between £125 and £2,299 in compensation.
How to complain to StockportYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a final reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Stockport’s record
How Stockport Council performs on repairs
May 2026: The regulator found the council, through Stockport Homes, delivers the consumer standards well, with up-to-date stock condition data, repairs mostly done on time, proactive work on damp and mould and effective complaint handling.
of Stockport tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Stockport in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Stockport Council
- How it handled reported leaks into the property and its repairs.Maladministration
£2,298.80 ordered - How it handled reports of damp and mould and associated repairs.Service failure
£125 ordered - How it handled reported damp and mould.Maladministration
£600 ordered
Sources: Regulator of Social Housing judgement, 13 May 2026; Stockport tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Stockport Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Stockport Council repairs: questions
What is Stockport Council’s repairs number?
0161 217 6016. Choose option 1. Open 8:30am to 5pm, Monday to Friday; outside these hours the same number goes to the out-of-hours team for emergencies.
What is Stockport Council’s emergency or out of hours repairs number?
0161 217 6016 (Repairs line). Choose option 1. Open 8:30am to 5pm, Monday to Friday; outside these hours the same number goes to the out-of-hours team for emergencies.
Can I report a repair to Stockport Council online?
Yes, at stockporthomes.org repairs form. Report non-emergency repairs online at any time. Phone for emergencies.
How long does Stockport Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 30 working days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Stockport Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Stockport’s own damp and mould commitment: For damp and mould that is a significant hazard, it will investigate within 10 working days, send a written summary within 3 working days, and start work within 5 working days where possible (or within 12 weeks if work is delayed).
How do I complain about a repair to Stockport Council?
Complain to the council first, online or by phone on 0161 474 2600. Acknowledged within 5 working days, with a reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Stockport Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Stockport Council for you. It’s free to check.
Start your claimIs Report Repair part of Stockport Council?
No. Report Repair is independent and not part of Stockport Council or any council or housing association. We show Stockport’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Stockport?
Other landlords in the North of England
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- Thirteen repairsHousing association
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- Unity Housing Association repairsHousing association
Reported a repair to Stockport Council and still waiting?
About 2 minutes. No documents. Free to check.