Independent · not part of Karibu Community Homes
Karibu Community Homes repairs: how to report a repair, phone numbers and timescales
How to report a repair to Karibu Community Homes: the repairs phone number and emergency line, reporting a repair online, and how long Karibu has to fix it. Karibu’s own target for routine repairs is 28 calendar days.
Other names: Inquilab Housing Association, Inquilab, Westway Housing Association
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: karibu.org.uk
Has Karibu Community Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Karibu’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Karibu’s emergency line is here.
How to report
Reporting a repair to Karibu Community Homes
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Karibu misses its own target, complain. You may also be able to claim.
- Emailinfo@karibu.org.uk if you can’t use the My Karibu app
- Damp and mouldCall 020 8607 7777, press 1 for repairs, then 1 again to report damp and mould to the contractor Ecosafe
- Connect with us formkaribu.org.uk/connect, for residents not yet registered on My Karibu
Emergency repairs
When to call Karibu straight away
Phone Karibu straight away if anything puts someone in danger or leaves your home unsafe. For emergency repairs; an out-of-hours service takes calls when the office is closed. Report routine repairs through the My Karibu app or portal. The number is in Karibu’s repair contacts.
- 01A water leak you can’t stop
- 02An electrical fault leaving you with no lights or power
- 03Total loss of gas, water or electricity
- 04Major structural damage
- 05A serious security problem, such as a street door that won’t lock
- 06Damage that puts anyone at serious risk of harm
What counts as an emergency, from karibu.org.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Karibu.
Timescales
How long Karibu Community Homes has to fix it
Karibu’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Karibu’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hours | Emergency hazards: investigate and make safe within 24 hours |
| Routine | 28 calendar daysAn inspection visit may be needed first. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Investigates emergency damp and mould hazards within 24 hours and acts at once to make the home safe. Responds to significant damp and mould within 10 working days with a visit, and starts repairs within that time. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from karibu.org.uk and Karibu’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 calendar days ago? That’s past Karibu’s own target. You could claim compensation.
Start your claimYour options
If Karibu Community Homes doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Karibu for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Karibu
This can get Karibu to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Karibu to put things right.
How to complain to KaribuYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Karibu
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Karibu
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
A reply within 20 working days of acknowledging your request to escalate.
- Then
Housing Ombudsman
Independent. It can order Karibu to put things right.
Karibu’s record
How Karibu Community Homes performs on repairs
Mar 2026: The regulator found some weaknesses, mainly a repairs service that was not yet consistently timely and effective, and complaints handling improvements that still need to be sustained.
of Karibu tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Karibu in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Karibu Community Homes
- How it handled a leak, and the resulting ceiling collapse, damp and mould, and repairs.Maladministration
Sources: Regulator of Social Housing judgement, 25 March 2026; Karibu tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Karibu Community Homes’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Karibu Community Homes repairs: questions
What is Karibu Community Homes’s repairs number?
020 8607 7777. For emergency repairs; an out-of-hours service takes calls when the office is closed. Report routine repairs through the My Karibu app or portal.
What is Karibu Community Homes’s emergency or out of hours repairs number?
020 8607 7777 (Emergency repairs line). For emergency repairs; an out-of-hours service takes calls when the office is closed. Report routine repairs through the My Karibu app or portal.
Can I report a repair to Karibu Community Homes online?
Yes, at portal.karibu.org.uk. My Karibu portal and app for reporting and booking routine repairs. You need a My Karibu account.
How long does Karibu Community Homes have to fix a repair?
Its own targets run from 24 hours (emergency) to 28 calendar days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Karibu Community Homes tenants?
Since 27 October 2025, Karibu must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Karibu’s own damp and mould commitment: Investigates emergency damp and mould hazards within 24 hours and acts at once to make the home safe. Responds to significant damp and mould within 10 working days with a visit, and starts repairs within that time.
How do I complain about a repair to Karibu Community Homes?
Complain to Karibu first, online, by email (complaints@karibu.org.uk) or by phone on 020 8607 7777. Acknowledged within 5 working days, with a reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Karibu Community Homes?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Karibu Community Homes for you. It’s free to check.
Start your claimIs Report Repair part of Karibu Community Homes?
No. Report Repair is independent and not part of Karibu Community Homes or any council or housing association. We show Karibu’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Karibu has to fix, by problem
Not Karibu?
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Reported a repair to Karibu Community Homes and still waiting?
About 2 minutes. No documents. Free to check.