Independent · not part of Kingston Council
Kingston Council complaints, compensation and disrepair claims
Your options if Kingston Council hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: Kingston Council repairs
LandlordKingston Council
Has Kingston Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Kingston’s repair contactsFree to check · About 2 minutes
You can complain to Kingston Council, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Kingston Council hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Kingston for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Kingston’s own target for a routine repair is 10 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Kingston Council
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Kingston Council asking for the repairs and compensation. Under the court rules for housing conditions claims, the council should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Kingston Council
Kingston Council has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days.
- Stage 2
Ask for a review
Ask within 25 working days of the stage 1 reply; acknowledged within 5 working days, with a senior manager’s reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Complain onlineself.kingston.gov.uk
By phone020 8547 5000
From kingston.gov.uk, checked 9 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimKingston’s record
What the regulator and Ombudsman found
of Kingston tenants were satisfied with how complaints were handled in 2024/25.
Complaints against Kingston
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Kingston Council at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of leaks, damp and mould. Read the decisionSevere maladministration
Source: Housing Ombudsman decisions.
Has Kingston let you down too? You could claim compensation.
Start your claimQuestions
Kingston Council complaints and claims: questions
How do I complain to Kingston Council about repairs?
Online: self.kingston.gov.uk. By phone: 020 8547 5000. Say what the problem is, when you reported it, and what you want done.
How long does Kingston Council have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days. Stage 2: ask within 25 working days of the stage 1 reply; acknowledged within 5 working days, with a senior manager’s reply within 20 working days.
Can I claim compensation from Kingston Council for damp and mould?
You could, if you reported it and the council didn’t fix it in a reasonable time. A law firm on our panel can take it up with Kingston for you.
Start your claimHas the Housing Ombudsman found Kingston Council at fault?
Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Kingston Council: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with the council on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Kingston?
Other landlords in London
- Hackney Council complaints and claimsCouncil
- Haringey Council complaints and claimsCouncil
- Islington Council complaints and claimsCouncil
- Lambeth Council complaints and claimsCouncil
- Lewisham Council complaints and claimsCouncil
- Newham Council complaints and claimsCouncil
- Newlon Housing Trust complaints and claimsHousing association
- Southwark Council complaints and claimsCouncil
Still waiting for Kingston Council to fix it?
About 2 minutes. No documents. Free to check.