Independent · not part of Fareham Borough Council
Fareham Borough Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Fareham Borough Council: the repairs phone numbers and emergency line, and how long the council has to fix it. The council’s own target for routine repairs is 6 months.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: fareham.gov.uk
Has Fareham Borough Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Fareham’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Fareham’s emergency line is here.
How to report
Reporting a repair to Fareham Borough Council
- 01Phone the repairs line. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Fareham misses its own target, complain. You may also be able to claim.
- Emailresponsiverepairs@fareham.gov.uk
- Text for out-of-hours emergenciesText EMERGENCY to 07860 098627 and the on-call officer will call you back
Emergency repairs
When to call Fareham straight away
Phone Fareham straight away if anything puts someone in danger or leaves your home unsafe. Out-of-hours emergency voicemail: leave a message and the on-call officer will call you back. You can also text EMERGENCY to 07860 098627. Not monitored during office hours. The number is in Fareham’s repair contacts.
- 01Extensive mould in several rooms, structural damp, or vulnerable people in the home
- 02No power, lighting, or heating and hot water at all
- 03Internal leaks that can’t be controlled
- 04Blocked or leaking foul drain or soil stack
- 05Toilet not flushing when it is the only one
- 06Stairlift failure
- 07Insecure outside window, door or lock
- 08Electrical hazards
What counts as an emergency, from fareham.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Fareham.
Timescales
How long Fareham Borough Council has to fix it
Fareham’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Fareham’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursInvestigate and make safe within 24 hours; full repair within 5 working days. | Emergency hazards: investigate and make safe within 24 hours |
| Significant | 10 working daysInvestigate within 10 working days, with safety work within 5 working days of that. | No fixed legal limit unless it’s a hazard |
| Routine | 28 daysMinor issues, or done as part of planned works. | No fixed legal limit unless it’s a hazard |
| Planned routine | 6 monthsSuch as plastering, rebuilding walls, or replacing fences, roofs or windows. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Extensive damp or mould, or mould where vulnerable people live, is treated as an emergency and made safe within 24 hours; widespread mould in one or two rooms is investigated within 10 working days, with safety work within 5 working days after that. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from fareham.gov.uk, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 6 months ago? That’s past Fareham’s own target. You could claim compensation.
Start your claimYour options
If Fareham Borough Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Fareham for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a final reply within 10 working days of that.
- Stage 2
Ask for a review
Reviewed by a senior manager or head of service; acknowledged within 5 working days, with a final reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Fareham’s record
How Fareham Borough Council performs on repairs
of Fareham tenants were satisfied with the repairs service in 2024/25.
Contacts
Fareham Borough Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Fareham Borough Council repairs: questions
What is Fareham Borough Council’s repairs number?
01329 824771 (Repairs line) or 01329 824747 (Out of hours) or 0800 970 2512 (Gas repairs). Office hours 8.45am to 5.15pm, Monday to Friday, including emergencies during the day.
What is Fareham Borough Council’s emergency or out of hours repairs number?
01329 824747 (Out of hours · emergencies). Out-of-hours emergency voicemail: leave a message and the on-call officer will call you back. You can also text EMERGENCY to 07860 098627. Not monitored during office hours.
How long does Fareham Borough Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 6 months (planned routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Fareham Borough Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Fareham’s own damp and mould commitment: Extensive damp or mould, or mould where vulnerable people live, is treated as an emergency and made safe within 24 hours; widespread mould in one or two rooms is investigated within 10 working days, with safety work within 5 working days after that.
How do I complain about a repair to Fareham Borough Council?
Complain to the council first, online or by email (complaints@fareham.gov.uk). Acknowledged within 5 working days, with a final reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Fareham Borough Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Fareham Borough Council for you. It’s free to check.
Start your claimIs Report Repair part of Fareham Borough Council?
No. Report Repair is independent and not part of Fareham Borough Council or any council or housing association. We show Fareham’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Fareham?
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Reported a repair to Fareham Borough Council and still waiting?
About 2 minutes. No documents. Free to check.