Independent · not part of Gloucester City Homes
Gloucester City Homes repairs: how to report a repair, phone numbers and timescales
How to report a repair to Gloucester City Homes: the repairs phone number and emergency line, reporting a repair online, and how long GCH has to fix it. GCH’s own target for routine repairs is 28 working days.
Other names: Gloucester City Homes Limited
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: gch.co.uk
Has Gloucester City Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet GCH’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, GCH’s emergency line is here.
How to report
Reporting a repair to Gloucester City Homes
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If GCH misses its own target, complain. You may also be able to claim.
- Emailrepairs@gch.co.uk
Emergency repairs
When to call GCH straight away
Phone GCH straight away if anything puts someone in danger or leaves your home unsafe. Main line, open Monday, Tuesday, Thursday and Friday 8:30am to 5pm and Wednesday 11am to 5pm; calls go to a 24/7 out-of-hours service when the office is closed. The number is in GCH’s repair contacts.
- 01Any fault that puts the health, safety or security of anyone at immediate risk
- 02Faults that could affect the structure of the building
What counts as an emergency, from gch.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell GCH.
Timescales
How long Gloucester City Homes has to fix it
GCH’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | GCH’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAttended within 24 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working days | No fixed legal limit unless it’s a hazard |
| Routine | 28 working daysNormally completed within this time. | No fixed legal limit unless it’s a hazard |
| Major works | 56 working daysJobs taking longer than two working days. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from gch.co.uk, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 working days ago? That’s past GCH’s own target. You could claim compensation.
Start your claimYour options
If Gloucester City Homes doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with GCH for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to GCH
This can get GCH to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order GCH to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to GCH
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to GCH
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order GCH to put things right.
GCH’s record
How Gloucester City Homes performs on repairs
of GCH tenants were satisfied with the repairs service in 2024/25.
Sources: GCH tenant satisfaction measures 2024/25.
Contacts
Gloucester City Homes’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Gloucester City Homes repairs: questions
What is Gloucester City Homes’s repairs number?
01452 424344. Main line, open Monday, Tuesday, Thursday and Friday 8:30am to 5pm and Wednesday 11am to 5pm; calls go to a 24/7 out-of-hours service when the office is closed.
What is Gloucester City Homes’s emergency or out of hours repairs number?
01452 424344 (Repairs and emergencies). Main line, open Monday, Tuesday, Thursday and Friday 8:30am to 5pm and Wednesday 11am to 5pm; calls go to a 24/7 out-of-hours service when the office is closed.
Can I report a repair to Gloucester City Homes online?
Yes, at gch.co.uk/report-a-repair. Links to GCH’s online repairs system for non-emergency repairs. Phone for emergencies.
How long does Gloucester City Homes have to fix a repair?
Its own targets run from 24 hours (emergency) to 56 working days (major works). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Gloucester City Homes tenants?
Since 27 October 2025, GCH must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Gloucester City Homes?
Complain to GCH first, online, by email (complaints@gch.co.uk) or by phone on 01452 424344. It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Gloucester City Homes?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Gloucester City Homes for you. It’s free to check.
Start your claimIs Report Repair part of Gloucester City Homes?
No. Report Repair is independent and not part of Gloucester City Homes or any council or housing association. We show GCH’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What GCH has to fix, by problem
Not GCH?
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- Gravesham Borough Council repairsCouncil
- Southern Housing repairsHousing association
- Sovereign Network Group repairsHousing association
Reported a repair to Gloucester City Homes and still waiting?
About 2 minutes. No documents. Free to check.