Independent · not part of Gosport Borough Council
Gosport Borough Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Gosport Borough Council: the repairs phone number and emergency line, and how long the council has to fix it. The council’s own target for routine repairs is 20 working days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: gosport.gov.uk
Has Gosport Borough Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Gosport’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Gosport’s emergency line is here.
How to report
Reporting a repair to Gosport Borough Council
- 01Phone the repairs line. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Gosport misses its own target, complain. You may also be able to claim.
- Text KierText non-urgent repairs to 07786 204386 with your name, address, phone number and the problem.
- Email Kiergosport.repairs@kier.co.uk
- Kier Repairs appReport repairs with the free Kier Repairs smartphone app.
- Property Services Team023 9254 5289 for other repairs and maintenance questions.
Emergency repairs
When to call Gosport straight away
Phone Gosport straight away if anything puts someone in danger or leaves your home unsafe. Free, 24 hours a day, 7 days a week. Calls from mobiles may be charged. The number is in Gosport’s repair contacts.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Gosport.
Timescales
How long Gosport Borough Council has to fix it
Gosport’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Gosport’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursMade safe within 24 hours, with any follow-on work booked after. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 3 working days | No fixed legal limit unless it’s a hazard |
| Routine | 20 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Report damp and mould to the Property Services Team on 023 9254 5289 (weekdays 9am to 5pm); it will be cleaned off and treated with a fungicidal treatment. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from gosport.gov.uk and Gosport’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past Gosport’s own target. You could claim compensation.
Start your claimYour options
If Gosport Borough Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Gosport for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Gosport’s record
How Gosport Borough Council performs on repairs
Dec 2025: The regulator found very serious failings, including no up-to-date picture of home conditions, hundreds of overdue electrical checks and fire safety actions, no planned improvement programme since 2023 and unreliable repairs data.
of Gosport tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 17 December 2025; Gosport tenant satisfaction measures 2024/25.
Contacts
Gosport Borough Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Gosport Borough Council repairs: questions
What is Gosport Borough Council’s repairs number?
0800 028 0835. Free, 24 hours a day, 7 days a week. Calls from mobiles may be charged.
What is Gosport Borough Council’s emergency or out of hours repairs number?
0800 028 0835 (Repairs line (Kier)). Free, 24 hours a day, 7 days a week. Calls from mobiles may be charged.
How long does Gosport Borough Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 20 working days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Gosport Borough Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Gosport’s own damp and mould commitment: Report damp and mould to the Property Services Team on 023 9254 5289 (weekdays 9am to 5pm); it will be cleaned off and treated with a fungicidal treatment.
How do I complain about a repair to Gosport Borough Council?
Complain to the council first, online or by email (complaints@gosport.gov.uk). Acknowledged within 5 working days, with a reply within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Gosport Borough Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Gosport Borough Council for you. It’s free to check.
Start your claimIs Report Repair part of Gosport Borough Council?
No. Report Repair is independent and not part of Gosport Borough Council or any council or housing association. We show Gosport’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Gosport?
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Reported a repair to Gosport Borough Council and still waiting?
About 2 minutes. No documents. Free to check.