Independent · not part of Great Yarmouth Borough Council
Great Yarmouth Borough Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Great Yarmouth Borough Council: the repairs phone numbers and emergency line, and how long the council has to fix it. The council’s own target for routine repairs is 28 days.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkSource: great-yarmouth.gov.uk
Has Great Yarmouth Borough Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Great Yarmouth’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Great Yarmouth’s emergency line is here.
How to report
Reporting a repair to Great Yarmouth Borough Council
- 01Phone the repairs line. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Great Yarmouth misses its own target, complain. You may also be able to claim.
- Emailgybcrepairs@great-yarmouth.gov.uk (office hours)
Emergency repairs
When to call Great Yarmouth straight away
Phone Great Yarmouth straight away if anything puts someone in danger or leaves your home unsafe. Council emergency out-of-hours service; follow the instructions on the call. The number is in Great Yarmouth’s repair contacts.
- 01No electricity, heating or hot water
- 02A major leak, or water leaking onto electrics
- 03A serious roof leak
- 04Blocked toilet, foul drain or soil pipe when there’s no other toilet
- 05Exposed wiring or sparking sockets
- 06Carbon monoxide or smoke alarm beeping
- 07Can’t lock an outside door or window
- 08Locked out after losing your keys (you may be charged)
What counts as an emergency, from great-yarmouth.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Great Yarmouth.
Timescales
How long Great Yarmouth Borough Council has to fix it
Great Yarmouth’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Great Yarmouth’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAttend within 4 hours and complete within 24 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Emergency heating or hot water | 24 hoursTotal heating or hot water loss, 1 November to 30 April: attend within 24 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Routine | 28 days | No fixed legal limit unless it’s a hazard |
| Planned non-urgent | 3 monthsReplacements such as doors, kitchen units, baths and fencing. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Asks tenants to report damp or mould so it can inspect and find the cause. Help can include washing down walls, fixing leaks, adding ventilation and providing dehumidifiers or temporary heaters, and a specialist surveyor if the building structure is involved. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from great-yarmouth.gov.uk and Great Yarmouth’s damp and mould page, checked 8 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 days ago? That’s past Great Yarmouth’s own target. You could claim compensation.
Start your claimYour options
If Great Yarmouth Borough Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Great Yarmouth for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to Great YarmouthYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a full response within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days and handled by someone not involved at stage 1, with a final response within 20 working days of acknowledgement.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Great Yarmouth’s record
How Great Yarmouth Borough Council performs on repairs
of Great Yarmouth tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Great Yarmouth in 2024/25 were maladministration.
Sources: Great Yarmouth tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Great Yarmouth Borough Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Great Yarmouth Borough Council repairs: questions
What is Great Yarmouth Borough Council’s repairs number?
01493 846256 (Repairs line) or 01323 690805 (Out of hours). Monday to Friday 9am to 5pm, not bank holidays.
What is Great Yarmouth Borough Council’s emergency or out of hours repairs number?
01323 690805 (Out of hours · emergencies). Council emergency out-of-hours service; follow the instructions on the call.
How long does Great Yarmouth Borough Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 3 months (planned non-urgent). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Great Yarmouth Borough Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Great Yarmouth’s own damp and mould commitment: Asks tenants to report damp or mould so it can inspect and find the cause. Help can include washing down walls, fixing leaks, adding ventilation and providing dehumidifiers or temporary heaters, and a specialist surveyor if the building structure is involved.
How do I complain about a repair to Great Yarmouth Borough Council?
Complain to the council first, online, by email (complaints@great-yarmouth.gov.uk) or by phone on 01493 856100. Acknowledged within 5 working days, with a full response within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Great Yarmouth Borough Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Great Yarmouth Borough Council for you. It’s free to check.
Start your claimIs Report Repair part of Great Yarmouth Borough Council?
No. Report Repair is independent and not part of Great Yarmouth Borough Council or any council or housing association. We show Great Yarmouth’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Great Yarmouth?
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Reported a repair to Great Yarmouth Borough Council and still waiting?
About 2 minutes. No documents. Free to check.