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Hammersmith & Fulham Council complaints, compensation and disrepair claims
Your options if Hammersmith & Fulham Council hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Hammersmith & Fulham Council repairs
LandlordHammersmith & Fulham Council
Has Hammersmith & Fulham Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Hammersmith & Fulham’s repair contactsFree to check · About 2 minutes
You can complain to Hammersmith & Fulham Council, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Hammersmith & Fulham Council hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Hammersmith & Fulham for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Hammersmith & Fulham, it ordered between £250 and £350 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Hammersmith & Fulham’s own target for a routine repair is 20 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Hammersmith & Fulham Council
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Hammersmith & Fulham Council asking for the repairs and compensation. Under the court rules for housing conditions claims, the council should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Hammersmith & Fulham Council
Hammersmith & Fulham Council has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Handled by the service involved, with a reply within 15 working days of the complaint being recorded.
- Stage 2
Ask for a review
If accepted at stage 2, a senior member of staff investigates and replies within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
From lbhf.gov.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimHammersmith & Fulham’s record
What the regulator and Ombudsman found
May 2026: The regulator found the council meets health and safety requirements, with around 99% of homes meeting the Decent Homes Standard, a reliable repairs service and good ways for tenants to influence services.
of Hammersmith & Fulham tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Hammersmith & Fulham in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 13 May 2026; Hammersmith & Fulham tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Hammersmith & Fulham
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Hammersmith & Fulham Council at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of pest infestation. Read the decisionMaladministration
£350 ordered - How it handled proofing work connected to a mice infestation. Read the decisionMaladministration
£275 ordered - How it handled tap repair. Read the decisionService failure
£250 ordered
Source: Housing Ombudsman decisions.
Has Hammersmith & Fulham let you down too? You could claim compensation.
Start your claimQuestions
Hammersmith & Fulham Council complaints and claims: questions
How do I complain to Hammersmith & Fulham Council about repairs?
Through its complaints page: lbhf.gov.uk. By email: residentexpteam@lbhf.gov.uk. By phone: 020 8753 2456. Say what the problem is, when you reported it, and what you want done.
How long does Hammersmith & Fulham Council have to reply to a complaint?
Stage 1: handled by the service involved, with a reply within 15 working days of the complaint being recorded. Stage 2: if accepted at stage 2, a senior member of staff investigates and replies within 20 working days.
Can I claim compensation from Hammersmith & Fulham Council for damp and mould?
You could, if you reported it and the council didn’t fix it in a reasonable time. A law firm on our panel can take it up with Hammersmith & Fulham for you.
Start your claimHas the Housing Ombudsman found Hammersmith & Fulham Council at fault?
In 2024/25 the Ombudsman found maladministration in 68% of its findings about Hammersmith & Fulham. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Hammersmith & Fulham Council: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with the council on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Hammersmith & Fulham?
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Still waiting for Hammersmith & Fulham Council to fix it?
About 2 minutes. No documents. Free to check.