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Hammersmith & Fulham Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Hammersmith & Fulham Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 20 working days.
Other names: H&F Council, H&F Maintenance
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: lbhf.gov.uk
Has Hammersmith & Fulham Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Hammersmith & Fulham’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Hammersmith & Fulham’s emergency line is here.
How to report
Reporting a repair to Hammersmith & Fulham Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Hammersmith & Fulham misses its own target, complain. You may also be able to claim.
Emergency repairs
When to call Hammersmith & Fulham straight away
Phone Hammersmith & Fulham straight away if anything puts someone in danger or leaves your home unsafe. For emergency and non-emergency repairs, and missed appointments. Free from landlines and mobiles. The number is in Hammersmith & Fulham’s repair contacts.
- 01Risk to life, or a leak that can’t be contained and is affecting several homes
- 02Loss of power
- 03A toilet that doesn’t work
- 04No heating or hot water
- 05Broken communal entry doors
- 06Broken windows that leave the home unsafe
What counts as an emergency, from lbhf.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Hammersmith & Fulham.
Timescales
How long Hammersmith & Fulham Council has to fix it
Hammersmith & Fulham’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Hammersmith & Fulham’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Immediate emergency | 4 hoursRisk to life or a leak that can’t be contained. | Emergency hazards: investigate and make safe within 24 hours |
| Emergency | 24 hours | Emergency hazards: investigate and make safe within 24 hours |
| Right to Repair | 7 working daysOr at a time you choose. Small qualifying repairs under the government scheme. | No fixed legal limit unless it’s a hazard |
| Routine | 20 working daysOr at a time you choose. For example a minor leak, dripping tap or window repair. | No fixed legal limit unless it’s a hazard |
| Planned | 60 working daysBigger jobs that may need several visits or trades. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from lbhf.gov.uk, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past Hammersmith & Fulham’s own target. You could claim compensation.
Start your claimYour options
If Hammersmith & Fulham Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Hammersmith & Fulham for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Hammersmith & Fulham, it ordered between £250 and £350 in compensation.
How to complain to Hammersmith & FulhamYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Handled by the service involved, with a reply within 15 working days of the complaint being recorded.
- Stage 2
Ask for a review
If accepted at stage 2, a senior member of staff investigates and replies within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Hammersmith & Fulham’s record
How Hammersmith & Fulham Council performs on repairs
May 2026: The regulator found the council meets health and safety requirements, with around 99% of homes meeting the Decent Homes Standard, a reliable repairs service and good ways for tenants to influence services.
of Hammersmith & Fulham tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Hammersmith & Fulham in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Hammersmith & Fulham Council
- How it handled reports of pest infestation.Maladministration
£350 ordered - How it handled proofing work connected to a mice infestation.Maladministration
£275 ordered - How it handled tap repair.Service failure
£250 ordered
Sources: Regulator of Social Housing judgement, 13 May 2026; Hammersmith & Fulham tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Hammersmith & Fulham Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Hammersmith & Fulham Council repairs: questions
What is Hammersmith & Fulham Council’s repairs number?
0800 023 4499 (Repairs line) or 020 8753 4008 (Temporary accommodation) or 020 8748 8588 (Temporary accommodation). For emergency and non-emergency repairs, and missed appointments. Free from landlines and mobiles.
What is Hammersmith & Fulham Council’s emergency or out of hours repairs number?
0800 023 4499 (Repairs line). For emergency and non-emergency repairs, and missed appointments. Free from landlines and mobiles.
Can I report a repair to Hammersmith & Fulham Council online?
Yes, at lbhf.gov.uk. Online form for non-emergency repairs. Phone for emergencies.
How long does Hammersmith & Fulham Council have to fix a repair?
Its own targets run from 4 hours (immediate emergency) to 60 working days (planned). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Hammersmith & Fulham Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Hammersmith & Fulham Council?
Complain to the council first, online, by email (residentexpteam@lbhf.gov.uk) or by phone on 020 8753 2456. Handled by the service involved, with a reply within 15 working days of the complaint being recorded. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Hammersmith & Fulham Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Hammersmith & Fulham Council for you. It’s free to check.
Start your claimIs Report Repair part of Hammersmith & Fulham Council?
No. Report Repair is independent and not part of Hammersmith & Fulham Council or any council or housing association. We show Hammersmith & Fulham’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
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Reported a repair to Hammersmith & Fulham Council and still waiting?
About 2 minutes. No documents. Free to check.