Independent · not part of Haringey Council
Haringey Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Haringey Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 28 calendar days.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: haringey.gov.uk
Has Haringey Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Haringey’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Haringey’s emergency line is here.
How to report
Reporting a repair to Haringey Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Haringey misses its own target, complain. You may also be able to claim.
- Damp and mould formhttps://portal.services.haringey.gov.uk/w/webpage/request?service=Damp_and_mould
- Gas heating repairs (north and south Tottenham, Broadwater Farm)Stonegrove on 0800 255 3004 or haringeydomestic@stonegrove.co.uk
- Gas heating repairs (Hornsey, Wood Green, supported housing)Stapletech on 0800 804 4683 or HaringeyGasSafety@stapletech.co.uk
Emergency repairs
When to call Haringey straight away
Phone Haringey straight away if anything puts someone in danger or leaves your home unsafe. Open 8am to 6pm Monday, Tuesday, Thursday and Friday, and 10am to 6pm on Wednesday. Also the number for damp and mould and out-of-hours emergency heating repairs. The number is in Haringey’s repair contacts.
- 01Burst pipes or major water leaks
- 02Total loss of heating or hot water
- 03No electricity or lighting in the home
- 04Loss of drinking water
- 05Your only toilet can’t be used
- 06Drains overflowing into the home
- 07A dangerous structure
- 08Broken glass that is a hazard
What counts as an emergency, from haringey.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Haringey.
Timescales
How long Haringey Council has to fix it
Haringey’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Haringey’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 2 to 24 hoursA risk to people or property. The council tries to fix it on the first visit. | Emergency hazards: investigate and make safe within 24 hours |
| Out of hours | 24 hoursUrgent problems that can’t wait until the next working day. | No fixed legal limit unless it’s a hazard |
| Urgent | 7 calendar daysCould cause loss of basic facilities or further damage. | No fixed legal limit unless it’s a hazard |
| Routine | 28 calendar daysMost other repairs, by appointment. | No fixed legal limit unless it’s a hazard |
| Planned | 80 calendar daysBigger jobs that need an inspection or parts made first. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Under Awaab’s Law, damp and mould is investigated within 10 working days with findings sent within 3 working days. Significant hazards are fixed within 5 working days of the investigation (emergencies within 24 hours). | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from haringey.gov.uk, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 calendar days ago? That’s past Haringey’s own target. You could claim compensation.
Start your claimYour options
If Haringey Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Haringey for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Haringey, it ordered between £125 and £250 in compensation.
How to complain to HaringeyYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a full reply within 10 working days.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a written reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Haringey’s record
How Haringey Council performs on repairs
of Haringey tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Haringey in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Haringey Council
- How it handled damp and mould in the property.Maladministration
£150 ordered - How it handled reports of persistent drainage issues.Service failure
£125 ordered - How it handled reports of unannounced visits by its heating contractor to reposition the cooker.Maladministration
£250 ordered
Sources: Haringey tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Haringey Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Haringey Council repairs: questions
What is Haringey Council’s repairs number?
020 8489 5611 (Repairs line) or 020 8489 0000 (Out of hours). Open 8am to 6pm Monday, Tuesday, Thursday and Friday, and 10am to 6pm on Wednesday. Also the number for damp and mould and out-of-hours emergency heating repairs.
What is Haringey Council’s emergency or out of hours repairs number?
020 8489 5611 (Repairs line). Open 8am to 6pm Monday, Tuesday, Thursday and Friday, and 10am to 6pm on Wednesday. Also the number for damp and mould and out-of-hours emergency heating repairs.
Can I report a repair to Haringey Council online?
Yes, at portal.services.haringey.gov.uk. Report a repair online. There’s a separate online form for damp and mould. Phone for emergencies.
How long does Haringey Council have to fix a repair?
Its own targets run from 2 to 24 hours (emergency) to 80 calendar days (planned). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Haringey Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Haringey’s own damp and mould commitment: Under Awaab’s Law, damp and mould is investigated within 10 working days with findings sent within 3 working days. Significant hazards are fixed within 5 working days of the investigation (emergencies within 24 hours).
How do I complain about a repair to Haringey Council?
Complain to the council first, online or by phone on 020 8489 3424. Acknowledged within 5 working days, with a full reply within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Haringey Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Haringey Council for you. It’s free to check.
Start your claimIs Report Repair part of Haringey Council?
No. Report Repair is independent and not part of Haringey Council or any council or housing association. We show Haringey’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
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Reported a repair to Haringey Council and still waiting?
About 2 minutes. No documents. Free to check.