Independent · not part of Hillingdon Council
Hillingdon Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Hillingdon Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 28 calendar days.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: pre.hillingdon.gov.uk
Has Hillingdon Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Hillingdon’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Hillingdon’s emergency line is here.
How to report
Reporting a repair to Hillingdon Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Hillingdon misses its own target, complain. You may also be able to claim.
Emergency repairs
When to call Hillingdon straight away
Phone Hillingdon straight away if anything puts someone in danger or leaves your home unsafe. Open 24 hours a day, every day, for emergency repairs. Report non-emergency repairs online. The number is in Hillingdon’s repair contacts.
- 01Severe roof leaks
- 02Entry doors or windows that won’t lock
- 03Leaks that can’t be contained
- 04A blocked toilet if it’s the only one
- 05Blocked or leaking drains or soil stack
- 06Complete loss of electric power
- 07No heating in cold weather with no other way to heat the home
What counts as an emergency, from pre.hillingdon.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Hillingdon.
Timescales
How long Hillingdon Council has to fix it
Hillingdon’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Hillingdon’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAttend within 24 hours, same day for emergency situations. | Emergency hazards: investigate and make safe within 24 hours |
| Non-emergency | 28 calendar days | No fixed legal limit unless it’s a hazard |
| Major works | 90 calendar days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | For hazards covered by Awaab’s Law: emergency hazards made safe within 24 hours; significant hazards inspected within 10 days, with a written report within 3 days of the inspection; remedial work started within 5 days of the report and completed within 12 weeks. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from pre.hillingdon.gov.uk, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 calendar days ago? That’s past Hillingdon’s own target. You could claim compensation.
Start your claimYour options
If Hillingdon Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Hillingdon for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Hillingdon, it ordered between £50 and £400 in compensation.
How to complain to HillingdonYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days of asking to escalate, with a reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Hillingdon’s record
How Hillingdon Council performs on repairs
Jul 2025: The regulator found weaknesses, including incomplete stock condition surveys, gaps in reporting on damp and mould, poor communication about repair timescales, and limited data to show fair outcomes for all tenants.
of Hillingdon tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Hillingdon in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Hillingdon Council
- How it handled reports of damp and mould.Maladministration
£50 ordered - How it handled damp and mould reports and associated repairs.Maladministration
- How it handled kitchen and bathroom replacement at the property.Maladministration
£400 ordered
Sources: Regulator of Social Housing judgement, 30 July 2025; Hillingdon tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Hillingdon Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Hillingdon Council repairs: questions
What is Hillingdon Council’s repairs number?
01895 556600. Open 24 hours a day, every day, for emergency repairs. Report non-emergency repairs online.
What is Hillingdon Council’s emergency or out of hours repairs number?
01895 556600 (Repairs line · emergencies). Open 24 hours a day, every day, for emergency repairs. Report non-emergency repairs online.
Can I report a repair to Hillingdon Council online?
Yes, at hillingdon.gov.uk/requestrepair. Non-emergency repairs and changes to appointments. You’ll need your rent payment reference, surname and postcode. Don’t report emergencies online.
How long does Hillingdon Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 90 calendar days (major works). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Hillingdon Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Hillingdon’s own damp and mould commitment: For hazards covered by Awaab’s Law: emergency hazards made safe within 24 hours; significant hazards inspected within 10 days, with a written report within 3 days of the inspection; remedial work started within 5 days of the report and completed within 12 weeks.
How do I complain about a repair to Hillingdon Council?
Complain to the council first, online or by phone on 01895 277800. Acknowledged within 5 working days, with a reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Hillingdon Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Hillingdon Council for you. It’s free to check.
Start your claimIs Report Repair part of Hillingdon Council?
No. Report Repair is independent and not part of Hillingdon Council or any council or housing association. We show Hillingdon’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Hillingdon?
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Reported a repair to Hillingdon Council and still waiting?
About 2 minutes. No documents. Free to check.