Independent · not part of Islington and Shoreditch Housing Association
Islington and Shoreditch Housing Association repairs: how to report a repair, phone numbers and timescales
How to report a repair to Islington and Shoreditch Housing Association: the repairs phone number and emergency line, and how long ISHA has to fix it.
Other names: Islington and Shoreditch HA
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: isha.co.uk
Has Islington and Shoreditch Housing Association been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet ISHA’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, ISHA’s emergency line is here.
How to report
Reporting a repair to Islington and Shoreditch Housing Association
- 01Phone the repairs line. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If ISHA misses its own target, complain. You may also be able to claim.
- EmailEmail RepairsAndMaintenance@isha.co.uk for non-emergency repairs.
- In person or postWrite to or visit ISHA at 102 Blackstock Road, London N4 2DR.
Emergency repairs
When to call ISHA straight away
Phone ISHA straight away if anything puts someone in danger or leaves your home unsafe. For all repairs, including communal areas. Office hours are 9am to 5pm, Monday to Friday; the same number reaches the 24/7 out-of-hours emergency service when the office is closed. The number is in ISHA’s repair contacts.
- 01Flooding or serious water coming in
- 02Structural damage to the home
- 03A gas leak (call the gas emergency line first)
- 04No heating between 1 October and 31 March, or at any time if you’re vulnerable
- 05No hot water if someone in the home is vulnerable, disabled or has an illness it would worsen
What counts as an emergency, from isha.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell ISHA.
Timescales
How long Islington and Shoreditch Housing Association has to fix it
ISHA’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | ISHA’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 4 hoursAim to attend within 4 hours and make safe; a return visit is arranged if needed. | Emergency hazards: investigate and make safe within 24 hours |
| Other repairs | By appointmentYou’re offered an appointment that suits you. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from isha.co.uk, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Islington and Shoreditch Housing Association doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with ISHA for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to ISHA
This can get ISHA to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order ISHA to put things right. In its recent decisions about ISHA, it ordered £800 in compensation.
How to complain to ISHAYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to ISHA
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to ISHA
Acknowledged within 5 working days, with a formal reply within 10 working days of that.
- Stage 2
Ask for a review
Looked at again by a different person, with an answer within 20 working days.
- Then
Housing Ombudsman
Independent. It can order ISHA to put things right.
ISHA’s record
How Islington and Shoreditch Housing Association performs on repairs
Jul 2026: The regulator found some weaknesses, including overdue fire risk assessment actions, anti-social behaviour handling and the quality of complaint responses, while repairs, including damp and mould work, were improving.
of ISHA tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about ISHA in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Islington and Shoreditch Housing Association
- How it handled a leak from the flat above.Service failure
- How it handled bathroom repairs.Maladministration
- How it handled reports of damp and mould.Maladministration
£800 ordered
Sources: Regulator of Social Housing judgement, 8 July 2026; ISHA tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Islington and Shoreditch Housing Association’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Islington and Shoreditch Housing Association repairs: questions
What is Islington and Shoreditch Housing Association’s repairs number?
0300 131 7300. For all repairs, including communal areas. Office hours are 9am to 5pm, Monday to Friday; the same number reaches the 24/7 out-of-hours emergency service when the office is closed.
What is Islington and Shoreditch Housing Association’s emergency or out of hours repairs number?
0300 131 7300 (Repairs line). For all repairs, including communal areas. Office hours are 9am to 5pm, Monday to Friday; the same number reaches the 24/7 out-of-hours emergency service when the office is closed.
How long does Islington and Shoreditch Housing Association have to fix a repair?
Its own targets run from 4 hours (emergency) to By appointment (other repairs). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Islington and Shoreditch Housing Association tenants?
Since 27 October 2025, ISHA must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Islington and Shoreditch Housing Association?
Complain to ISHA first, online, by email (complaints@isha.co.uk) or by phone on 0300 131 7300. Acknowledged within 5 working days, with a formal reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Islington and Shoreditch Housing Association?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Islington and Shoreditch Housing Association for you. It’s free to check.
Start your claimIs Report Repair part of Islington and Shoreditch Housing Association?
No. Report Repair is independent and not part of Islington and Shoreditch Housing Association or any council or housing association. We show ISHA’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What ISHA has to fix, by problem
Not ISHA?
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Reported a repair to Islington and Shoreditch Housing Association and still waiting?
About 2 minutes. No documents. Free to check.