Independent · not part of Islington and Shoreditch Housing Association
Islington and Shoreditch Housing Association complaints, compensation and disrepair claims
Your options if Islington and Shoreditch Housing Association hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: Islington and Shoreditch Housing Association repairs
LandlordIslington and Shoreditch Housing Association
Has Islington and Shoreditch Housing Association been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet ISHA’s repair contactsFree to check · About 2 minutes
You can complain to Islington and Shoreditch Housing Association, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Islington and Shoreditch Housing Association hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with ISHA for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to ISHA
This can get ISHA to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order ISHA to put things right. In its recent decisions about ISHA, it ordered £800 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Islington and Shoreditch Housing Association
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Islington and Shoreditch Housing Association asking for the repairs and compensation. Under the court rules for housing conditions claims, ISHA should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Islington and Shoreditch Housing Association
Islington and Shoreditch Housing Association has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to ISHA
Acknowledged within 5 working days, with a formal reply within 10 working days of that.
- Stage 2
Ask for a review
Looked at again by a different person, with an answer within 20 working days.
- Then
Housing Ombudsman
Independent. It can order ISHA to put things right.
From isha.co.uk, checked 9 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimISHA’s record
What the regulator and Ombudsman found
Jul 2026: The regulator found some weaknesses, including overdue fire risk assessment actions, anti-social behaviour handling and the quality of complaint responses, while repairs, including damp and mould work, were improving.
of ISHA tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about ISHA in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 8 July 2026; ISHA tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against ISHA
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Islington and Shoreditch Housing Association at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled a leak from the flat above. Read the decisionService failure
- How it handled bathroom repairs. Read the decisionMaladministration
- How it handled reports of damp and mould. Read the decisionMaladministration
£800 ordered
Source: Housing Ombudsman decisions.
Has ISHA let you down too? You could claim compensation.
Start your claimQuestions
Islington and Shoreditch Housing Association complaints and claims: questions
How do I complain to Islington and Shoreditch Housing Association about repairs?
Through its complaints page: isha.co.uk. By email: complaints@isha.co.uk. By phone: 0300 131 7300. Say what the problem is, when you reported it, and what you want done.
How long does Islington and Shoreditch Housing Association have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a formal reply within 10 working days of that. Stage 2: looked at again by a different person, with an answer within 20 working days.
Can I claim compensation from Islington and Shoreditch Housing Association for damp and mould?
You could, if you reported it and ISHA didn’t fix it in a reasonable time. A law firm on our panel can take it up with ISHA for you.
Start your claimHas the Housing Ombudsman found Islington and Shoreditch Housing Association at fault?
In 2024/25 the Ombudsman found maladministration in 74% of its findings about ISHA. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Islington and Shoreditch Housing Association: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with ISHA on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot ISHA?
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Still waiting for Islington and Shoreditch Housing Association to fix it?
About 2 minutes. No documents. Free to check.