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Peabody complaints, compensation and disrepair claims
Your options if Peabody hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Peabody repairs
LandlordPeabody
Has Peabody been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Peabody’s repair contactsFree to check · About 2 minutes
You can complain to Peabody, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Peabody hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Peabody for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Peabody
This can get Peabody to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Peabody to put things right. In its recent decisions about Peabody, it ordered between £300 and £3,800 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Peabody’s own target for a routine repair is 28 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Peabody
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Peabody asking for the repairs and compensation. Under the court rules for housing conditions claims, Peabody should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Peabody
Peabody has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Peabody
Acknowledged within 5 working days, with a written reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a final reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order Peabody to put things right.
Complain onlinepeabody.org.uk
By phone0300 123 3456
From peabody.org.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimPeabody’s record
What the regulator and Ombudsman found
Apr 2026: The regulator found weaknesses in delivering timely repairs, in meeting targets for damp and mould remedial work, and in understanding the needs of different tenants, though complaint handling had improved.
of Peabody tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Peabody in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 29 April 2026; Peabody tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Peabody
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Peabody at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled damp and mould. Read the decisionService failure
£3,800.26 ordered - How it handled reported repairs, including the intercom and communal stairs. Read the decisionMaladministration
£300 ordered
Source: Housing Ombudsman decisions.
Has Peabody let you down too? You could claim compensation.
Start your claimQuestions
Peabody complaints and claims: questions
How do I complain to Peabody about repairs?
Online: peabody.org.uk. By phone: 0300 123 3456. Say what the problem is, when you reported it, and what you want done.
How long does Peabody have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a written reply within 10 working days of that. Stage 2: acknowledged within 5 working days, with a final reply within 20 working days of that.
Can I claim compensation from Peabody for damp and mould?
You could, if you reported it and Peabody didn’t fix it in a reasonable time. A law firm on our panel can take it up with Peabody for you.
Start your claimHas the Housing Ombudsman found Peabody at fault?
In 2024/25 the Ombudsman found maladministration in 69% of its findings about Peabody. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Peabody: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Peabody on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Peabody?
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Still waiting for Peabody to fix it?
About 2 minutes. No documents. Free to check.