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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Newlon Housing Trust

Newlon Housing Trust complaints, compensation and disrepair claims

Your options if Newlon Housing Trust hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.

By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkRepairs and phone numbers: Newlon Housing Trust repairs

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LandlordNewlon Housing Trust

Has Newlon Housing Trust been told about the repair?

Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Newlon’s repair contacts

Free to check · About 2 minutes

You can complain to Newlon Housing Trust, then the Housing Ombudsman, yourself for free.

Complaint or claim?

Your options if Newlon Housing Trust hasn’t fixed it

Claim compensation

Make a disrepair claim

A law firm on our panel takes it up with Newlon for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.

Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Complain

Complain to Newlon

This can get Newlon to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Newlon to put things right.

How to complain

You can do both: a complaint can carry on while a law firm makes your claim.

Compensation

How disrepair compensation is worked out

Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.

  1. 01

    How long

    From when your landlord knew about it to when it was fixed, or today.

  2. 02

    How much of your home

    One room, or the whole home.

  3. 03

    How badly

    How much it affected your daily life and your belongings.

Making a claim

Claiming against Newlon Housing Trust

  1. 01You tell us what’s wrong and when you reported it. About 2 minutes.
  2. 02We introduce you to a law firm on our panel, with your permission.
  3. 03They write to Newlon Housing Trust asking for the repairs and compensation. Under the court rules for housing conditions claims, Newlon should reply within 20 working days.
  4. 04If your claim succeeds, the work is done and compensation is paid to you.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

How to complain

Complaining to Newlon Housing Trust

Newlon Housing Trust has to follow the Housing Ombudsman’s Complaint Handling Code.

  1. Stage 1

    Complain to Newlon

    Handled by the Service Resolution Team, with a full reply within 10 working days.

  2. Stage 2

    Ask for a review

    Ask for a review within 30 working days of the first reply; different staff review it and reply within 20 working days.

  3. Then

    Housing Ombudsman

    Independent. It can order Newlon to put things right.

Complaints pagenewlon.org.uk

By emailserviceresolution@newlon.org.uk

By phone020 7613 8080

From newlon.org.uk, checked 7 October 2026.

Complained and still waiting? You can start a claim while your complaint is going on.

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Newlon’s record

What the regulator and Ombudsman found

Regulator gradeC2

Apr 2026: The regulator found weaknesses in Newlon’s repairs service, seen in tenant satisfaction, performance figures and complaints, including not meeting its own timescales for non-urgent repairs.

Happy with complaints38%

of Newlon tenants were satisfied with how complaints were handled in 2024/25.

Ombudsman68%

of the Ombudsman’s findings about Newlon in 2024/25 were maladministration.

Sources: Regulator of Social Housing judgement, 29 April 2026; Newlon tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.

Questions

Newlon Housing Trust complaints and claims: questions

How do I complain to Newlon Housing Trust about repairs?

Through its complaints page: newlon.org.uk. By email: serviceresolution@newlon.org.uk. By phone: 020 7613 8080. Say what the problem is, when you reported it, and what you want done.

How long does Newlon Housing Trust have to reply to a complaint?

Stage 1: handled by the Service Resolution Team, with a full reply within 10 working days. Stage 2: ask for a review within 30 working days of the first reply; different staff review it and reply within 20 working days.

Can I claim compensation from Newlon Housing Trust for damp and mould?

You could, if you reported it and Newlon didn’t fix it in a reasonable time. A law firm on our panel can take it up with Newlon for you.

Start your claim
Has the Housing Ombudsman found Newlon Housing Trust at fault?

In 2024/25 the Ombudsman found maladministration in 68% of its findings about Newlon.

Why use Report Repair?

A law firm on our panel takes your claim up with Newlon Housing Trust: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Newlon on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.

See fees

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