Independent · not part of Poplar HARCA
Poplar HARCA complaints, compensation and disrepair claims
Your options if Poplar HARCA hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Poplar HARCA repairs
LandlordPoplar HARCA
Has Poplar HARCA been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Poplar HARCA’s repair contactsFree to check · About 2 minutes
You can complain to Poplar HARCA, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Poplar HARCA hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Poplar HARCA for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Poplar HARCA
This can get Poplar HARCA to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Poplar HARCA to put things right. In its recent decisions about Poplar HARCA, it ordered between £800 and £1,000 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Poplar HARCA’s own target for a routine repair is 14 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Poplar HARCA
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Poplar HARCA asking for the repairs and compensation. Under the court rules for housing conditions claims, Poplar HARCA should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Poplar HARCA
Poplar HARCA has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Poplar HARCA
Acknowledged within 5 working days, with a reply normally within 10 working days.
- Stage 2
Ask for a review
Reply normally within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Poplar HARCA to put things right.
Complaints pagepoplarharca.co.uk
From poplarharca.co.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimPoplar HARCA’s record
What the regulator and Ombudsman found
Apr 2025: The regulator found Poplar HARCA runs an effective repairs service that responds to urgency and residents’ needs, understands the condition of its homes, keeps tenants safe, and learns from complaints.
of Poplar HARCA tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Poplar HARCA in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 30 April 2025; Poplar HARCA tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Poplar HARCA
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Poplar HARCA at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled requests for adaptations and repairs. Read the decisionMaladministration
£800 ordered - How it handled to reports of damp and mould in the property. Read the decisionMaladministration
£1,000 ordered
Source: Housing Ombudsman decisions.
Has Poplar HARCA let you down too? You could claim compensation.
Start your claimQuestions
Poplar HARCA complaints and claims: questions
How do I complain to Poplar HARCA about repairs?
Through its complaints page: poplarharca.co.uk. Say what the problem is, when you reported it, and what you want done.
How long does Poplar HARCA have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply normally within 10 working days. Stage 2: reply normally within 20 working days.
Can I claim compensation from Poplar HARCA for damp and mould?
You could, if you reported it and Poplar HARCA didn’t fix it in a reasonable time. A law firm on our panel can take it up with Poplar HARCA for you.
Start your claimHas the Housing Ombudsman found Poplar HARCA at fault?
In 2024/25 the Ombudsman found maladministration in 65% of its findings about Poplar HARCA. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Poplar HARCA: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Poplar HARCA on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Poplar HARCA?
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Still waiting for Poplar HARCA to fix it?
About 2 minutes. No documents. Free to check.