Independent · not part of RHP
RHP complaints, compensation and disrepair claims
Your options if RHP hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkRepairs and phone numbers: RHP repairs
LandlordRHP
Has RHP been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet RHP’s repair contactsFree to check · About 2 minutes
You can complain to RHP, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if RHP hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with RHP for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to RHP
This can get RHP to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order RHP to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. RHP’s own target for a routine repair is 28 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against RHP
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to RHP asking for the repairs and compensation. Under the court rules for housing conditions claims, RHP should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to RHP
RHP has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to RHP
Acknowledged within 5 working days, with a full reply aimed for within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a final reply within 20 working days (up to 20 more working days if they explain why).
- Then
Housing Ombudsman
Independent. It can order RHP to put things right.
Complain onlinerhp.org.uk
By phone0800 032 2433
From rhp.org.uk, checked 7 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimRHP’s record
What the regulator and Ombudsman found
of RHP tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about RHP in 2024/25 were maladministration.
Sources: RHP tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against RHP
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found RHP at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled repairs to the toilet, leaking pipes and related follow ‑ on works. Read the decisionMaladministration
Source: Housing Ombudsman decisions.
Has RHP let you down too? You could claim compensation.
Start your claimQuestions
RHP complaints and claims: questions
How do I complain to RHP about repairs?
Online: rhp.org.uk. By phone: 0800 032 2433. Say what the problem is, when you reported it, and what you want done.
How long does RHP have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a full reply aimed for within 10 working days of that. Stage 2: acknowledged within 5 working days, with a final reply within 20 working days (up to 20 more working days if they explain why).
Can I claim compensation from RHP for damp and mould?
You could, if you reported it and RHP didn’t fix it in a reasonable time. A law firm on our panel can take it up with RHP for you.
Start your claimHas the Housing Ombudsman found RHP at fault?
In 2024/25 the Ombudsman found maladministration in 73% of its findings about RHP. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with RHP: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with RHP on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot RHP?
Other landlords in London
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- Phoenix Community Housing complaints and claimsHousing association
- Southwark Council complaints and claimsCouncil
- Sutton Council complaints and claimsCouncil
- Tower Hamlets Council complaints and claimsCouncil
- Waltham Forest Council complaints and claimsCouncil
Still waiting for RHP to fix it?
About 2 minutes. No documents. Free to check.