Independent · not part of Wandle
Wandle complaints, compensation and disrepair claims
Your options if Wandle hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkRepairs and phone numbers: Wandle repairs
LandlordWandle
Has Wandle been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Wandle’s repair contactsFree to check · About 2 minutes
You can complain to Wandle, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Wandle hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Wandle for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Wandle
This can get Wandle to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Wandle to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Wandle
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Wandle asking for the repairs and compensation. Under the court rules for housing conditions claims, Wandle should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Wandle
Wandle has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Wandle
Acknowledged within 5 working days, with a reply aimed for within 10 working days (can be extended by up to 10 more).
- Stage 2
Ask for a review
Ask within about two months of the stage 1 reply; a reply is aimed for within 20 working days (can be extended by up to 20 more).
- Then
Housing Ombudsman
Independent. It can order Wandle to put things right.
From wandle.com, checked 8 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimWandle’s record
What the regulator and Ombudsman found
Jun 2026: The regulator found some weaknesses: repairs are improving but appointments and communication still need work, fire remediation and understanding of tenants’ needs should be further along, and its anti-social behaviour service needs strengthening.
of Wandle tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Wandle in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 24 June 2026; Wandle tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Wandle complaints and claims: questions
How do I complain to Wandle about repairs?
Through its complaints page: wandle.com. By email: customerservices@wandle.com. By phone: 0300 200 0120. Say what the problem is, when you reported it, and what you want done.
How long does Wandle have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply aimed for within 10 working days (can be extended by up to 10 more). Stage 2: ask within about two months of the stage 1 reply; a reply is aimed for within 20 working days (can be extended by up to 20 more).
Can I claim compensation from Wandle for damp and mould?
You could, if you reported it and Wandle didn’t fix it in a reasonable time. A law firm on our panel can take it up with Wandle for you.
Start your claimHas the Housing Ombudsman found Wandle at fault?
In 2024/25 the Ombudsman found maladministration in 88% of its findings about Wandle.
Why use Report Repair?
A law firm on our panel takes your claim up with Wandle: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Wandle on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Wandle?
Other landlords in London
- Barking and Dagenham Council complaints and claimsCouncil
- Barnet Council complaints and claimsCouncil
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- Phoenix Community Housing complaints and claimsHousing association
- RHP complaints and claimsHousing association
- Wandsworth Council complaints and claimsCouncil
- Westminster City Council complaints and claimsCouncil
Still waiting for Wandle to fix it?
About 2 minutes. No documents. Free to check.