Independent · not part of Wandsworth Council
Wandsworth Council complaints, compensation and disrepair claims
Your options if Wandsworth Council hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Wandsworth Council repairs
LandlordWandsworth Council
Has Wandsworth Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Wandsworth’s repair contactsFree to check · About 2 minutes
You can complain to Wandsworth Council, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Wandsworth Council hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Wandsworth for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Wandsworth, it ordered between £550 and £1,000 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Wandsworth Council
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Wandsworth Council asking for the repairs and compensation. Under the court rules for housing conditions claims, the council should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Wandsworth Council
Wandsworth Council has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Complain onlinewandsworth-self.achieveservice.com
By emailcorpcomplaints@wandsworth.gov.uk
By phone020 8871 6000
From wandsworth.gov.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimWandsworth’s record
What the regulator and Ombudsman found
Feb 2025: The regulator found serious failings, including missing electrical safety tests in around 40% of homes and almost 80% of communal areas, almost 1,800 overdue fire safety actions, out-of-date information on the condition of most homes, and too few chances for tenants to have a say.
of Wandsworth tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Wandsworth in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 26 February 2025; Wandsworth tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Wandsworth
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Wandsworth Council at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of a leak into the property. Read the decisionMaladministration
£1,000 ordered - How it handled response to reports of a pest infestation. Read the decisionMaladministration
£550 ordered - How it handled reports of damp and mould. Read the decisionMaladministration
£800 ordered
Source: Housing Ombudsman decisions.
Has Wandsworth let you down too? You could claim compensation.
Start your claimQuestions
Wandsworth Council complaints and claims: questions
How do I complain to Wandsworth Council about repairs?
Online: wandsworth-self.achieveservice.com. By email: corpcomplaints@wandsworth.gov.uk. By phone: 020 8871 6000. Say what the problem is, when you reported it, and what you want done.
How long does Wandsworth Council have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days of that. Stage 2: acknowledged within 5 working days, with a reply within 20 working days of that.
Can I claim compensation from Wandsworth Council for damp and mould?
You could, if you reported it and the council didn’t fix it in a reasonable time. A law firm on our panel can take it up with Wandsworth for you.
Start your claimHas the Housing Ombudsman found Wandsworth Council at fault?
In 2024/25 the Ombudsman found maladministration in 82% of its findings about Wandsworth. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Wandsworth Council: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with the council on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Wandsworth?
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Still waiting for Wandsworth Council to fix it?
About 2 minutes. No documents. Free to check.