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Wandsworth Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Wandsworth Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: wandsworth.gov.uk
Has Wandsworth Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Wandsworth’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Wandsworth’s emergency line is here.
How to report
Reporting a repair to Wandsworth Council
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Wandsworth misses its own target, complain. You may also be able to claim.
- Area team repairs lines (daytime)Central 020 8871 5333 · Eastern 020 8871 7439 · Southern 020 8871 7288 · Western 020 8871 5530
- Damp and mouldPhone 020 8871 8887 or email mould.removal@wandsworth.gov.uk
- Heating and hot waterContact the heating contractor for your area: Battersea, Wandsworth and Earlsfield (PH Jones) 0800 023 4069; Putney, Roehampton and Tooting (T. Brown) 0800 977 8472; centralised systems (Smith & Byford) 020 8722 3431
- Door entry faultsPhone 020 8871 6875
Emergency repairs
When to call Wandsworth straight away
Phone Wandsworth straight away if anything puts someone in danger or leaves your home unsafe. Open 24 hours for emergency repairs and lift breakdowns. The number is in Wandsworth’s repair contacts.
- 01Exposed electrical wiring
- 02A broken window that can’t be secured
- 03Structural damage
- 04Major leaks from pipes, sewers or tanks
- 05No heating or no water at all
What counts as an emergency, from wandsworth.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Wandsworth.
Timescales
How long Wandsworth Council has to fix it
Wandsworth’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Wandsworth’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Danger to people | 2 hoursMajor burst pipes that can’t be turned off, danger to people, lift failures in blocks of 10 or more floors | No fixed legal limit unless it’s a hazard |
| Lifts and door locks | 4 hoursLift breakdowns in other blocks, entry door locks that fail | No fixed legal limit unless it’s a hazard |
| Heating and doors | 24 hoursSome heating and hot water faults, other entry door faults | No fixed legal limit unless it’s a hazard |
| Burst pipes and power loss | 1 working day | No fixed legal limit unless it’s a hazard |
| Heating or hot water loss | 3 working daysTotal or partial loss | No fixed legal limit unless it’s a hazard |
| Water supply | 7 working daysRepairs to the water supply installation | No fixed legal limit unless it’s a hazard |
| Minor repairs | 20 working daysWindows, doors and minor leaks | No fixed legal limit unless it’s a hazard |
| Planned repairs | 60 working daysFencing, paving and surfaces | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Inspect within 10 working days and send a written statement within 3 working days of the inspection. Where there’s a serious health risk, respond and do emergency repairs within 24 hours, and remove mould within 5 working days of the inspection. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from wandsworth.gov.uk and Wandsworth’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Wandsworth Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Wandsworth for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Wandsworth, it ordered between £550 and £1,000 in compensation.
How to complain to WandsworthYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Wandsworth’s record
How Wandsworth Council performs on repairs
Feb 2025: The regulator found serious failings, including missing electrical safety tests in around 40% of homes and almost 80% of communal areas, almost 1,800 overdue fire safety actions, out-of-date information on the condition of most homes, and too few chances for tenants to have a say.
of Wandsworth tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Wandsworth in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Wandsworth Council
- How it handled reports of a leak into the property.Maladministration
£1,000 ordered - How it handled response to reports of a pest infestation.Maladministration
£550 ordered - How it handled reports of damp and mould.Maladministration
£800 ordered
Sources: Regulator of Social Housing judgement, 26 February 2025; Wandsworth tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Wandsworth Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Wandsworth Council repairs: questions
What is Wandsworth Council’s repairs number?
020 8871 8999. Open 24 hours for emergency repairs and lift breakdowns.
What is Wandsworth Council’s emergency or out of hours repairs number?
020 8871 8999 (Out of hours · emergencies). Open 24 hours for emergency repairs and lift breakdowns.
Can I report a repair to Wandsworth Council online?
Yes, at wandsworth.gov.uk/housing/wandsworth-housing-online. For non-urgent repairs. You need to create a Wandsworth Housing Online account. Phone for emergencies.
How long does Wandsworth Council have to fix a repair?
Its own targets run from 2 hours (danger to people) to 60 working days (planned repairs). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Wandsworth Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Wandsworth’s own damp and mould commitment: Inspect within 10 working days and send a written statement within 3 working days of the inspection. Where there’s a serious health risk, respond and do emergency repairs within 24 hours, and remove mould within 5 working days of the inspection.
How do I complain about a repair to Wandsworth Council?
Complain to the council first, online, by email (corpcomplaints@wandsworth.gov.uk) or by phone on 020 8871 6000. Acknowledged within 5 working days, with a reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Wandsworth Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Wandsworth Council for you. It’s free to check.
Start your claimIs Report Repair part of Wandsworth Council?
No. Report Repair is independent and not part of Wandsworth Council or any council or housing association. We show Wandsworth’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
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Reported a repair to Wandsworth Council and still waiting?
About 2 minutes. No documents. Free to check.