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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Wandsworth Council

Environmental Health in Wandsworth: reporting a housing problem

Who Wandsworth Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: wandsworth.gov.uk

Get the right helpWandsworth

Who is your landlord?

Wandsworth CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards service

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Wandsworth helps

Wandsworth Council deals with poor conditions in rented homes through its housing standards service. It’s for private tenants. Housing association tenants are sent to their landlord.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsLandlord first

Housing association tenants should contact their housing association directly. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From wandsworth.gov.uk, checked 12 October 2026.

Private tenants

Contacting the council’s housing standards service

  1. 01Tell your landlord first. Wandsworth Council says: report the problem to your landlord first, in writing if you can.
  2. 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below. You’ll need an account to use the online form.
Contact Wandsworth CouncilPrivate tenants
OnlineReport a problem in your property onlinewandsworth.gov.uk · account needed
Keep a note of the date you contact the council, and any reference.

The council says it aims to assess your report within 5 working days.

From wandsworth.gov.uk/housing/private-housing/private-housing…, checked 12 October 2026.

Council tenants

If you rent from Wandsworth Council

Wandsworth Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 020 8871 8999, or online. Wandsworth repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days of that. How to complain

  3. Then

    Housing Ombudsman

    Free, once Wandsworth Council’s complaints process is finished.

Ombudsman82%

of the Ombudsman’s findings about Wandsworth Council in 2024/25 were maladministration.

Happy with repairs58%

of Wandsworth Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; wandsworth.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Wandsworth Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Wandsworth

Housing association tenants should contact their housing association directly. Start with your housing association’s repairs and complaints process.

Housing associations in Wandsworth

37 housing associations own 14,429 social homes in Wandsworth. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Wandsworth on 31 March 2025.

Housing associations in London: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Wandsworth

In Wandsworth, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Wandsworth: questions

How do I report a housing problem to environmental health in Wandsworth?

Use report a problem in your property online at wandsworth.gov.uk. It’s for private tenants. Housing association tenants are sent to their landlord.

Can I report Wandsworth Council to environmental health?

No. Wandsworth Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 020 8871 8999, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Wandsworth contact environmental health?

Housing association tenants should contact their housing association directly.

Do I have to tell my landlord before contacting environmental health in Wandsworth?

Yes. Wandsworth Council says: report the problem to your landlord first, in writing if you can.

Which housing associations own homes in Wandsworth?

37 housing associations own 14,429 social homes in Wandsworth, according to the Regulator of Social Housing (March 2025). The largest are Southern Housing (3,739), Peabody (2,520), L&Q (2,008), Wandle (1,563), Metropolitan Thames Valley Housing (1,211).

Is Report Repair part of Wandsworth Council?

No. Report Repair is independent and not part of Wandsworth Council. The contact details here are from Wandsworth Council’s own website.

Not in Wandsworth?

Environmental Health in London

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Council or housing association repair still not fixed?

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