Independent · not part of Hackney Council
Environmental Health in Hackney: reporting a housing problem
Who Hackney Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: hackney.gov.uk
Who is your landlord?
Hackney CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector HousingFree to check · About 2 minutes
Who it helps
Who Environmental Health in Hackney helps
Hackney Council deals with poor conditions in rented homes through its Private Sector Housing. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Housing association tenants should report the problem to their housing association first. What to do.
The council can’t take action against itself. What to do instead.
From hackney.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private Sector Housing
- 01Tell your landlord first. Hackney Council says: tell your landlord about the problem in writing and give them a fair amount of time to fix it.
- 02If it isn’t fixed, contact the council. The Private Sector Housing’s details are below.
From hackney.gov.uk/housing/private-tenants-and-landlords/priv…, checked 12 October 2026.
Council tenants
If you rent from Hackney Council
Hackney Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 020 8356 3691, or online. Hackney repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a full reply aimed for within 10 working days. How to complain
- Then
Housing Ombudsman
Free, once Hackney Council’s complaints process is finished.
of the Ombudsman’s findings about Hackney Council in 2024/25 were maladministration.
of Hackney Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; hackney.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Hackney Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Hackney
Housing association tenants should report the problem to their housing association first. Start with your housing association’s repairs and complaints process.
Housing associations in Hackney
51 housing associations own 26,480 social homes in Hackney. The largest:
- Peabody repairs5,614 homes
- Sanctuary Housing repairs2,855 homes
- Southern Housing repairs2,288 homes
- Newlon Housing Trust repairs1,937 homes
- Clarion Housing repairs1,609 homes
- L&Q repairs1,524 homes
- The Guinness Partnership repairs1,433 homes
- Notting Hill Genesis repairs1,411 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Hackney on 31 March 2025.
Housing associations in London: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Hackney
In Hackney, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Hackney: questions
What is the Hackney environmental health number for housing problems?
The Private Sector Housing at Hackney Council is on 020 8356 4866 (9am to 4pm, Monday to Friday), or email privatesectorhousing@hackney.gov.uk. You can also use private tenants page (phone and email) at hackney.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can I report Hackney Council to environmental health?
No. Hackney Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 020 8356 3691, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Hackney contact environmental health?
Housing association tenants should report the problem to their housing association first.
Do I have to tell my landlord before contacting environmental health in Hackney?
Yes. Hackney Council says: tell your landlord about the problem in writing and give them a fair amount of time to fix it.
Which housing associations own homes in Hackney?
51 housing associations own 26,480 social homes in Hackney, according to the Regulator of Social Housing (March 2025). The largest are Peabody (5,614), Sanctuary Housing (2,855), Southern Housing (2,288), Newlon Housing Trust (1,937), Clarion Housing (1,609).
Is Report Repair part of Hackney Council?
No. Report Repair is independent and not part of Hackney Council. The contact details here are from Hackney Council’s own website.
Not in Hackney?
Environmental Health in London
- Environmental Health in BrentBrent Council
- Environmental Health in Hammersmith & FulhamHammersmith & Fulham Council
- Environmental Health in HaringeyHaringey Council
- Environmental Health in HarrowHarrow Council
- Environmental Health in HaveringHavering Council
- Environmental Health in LambethLambeth Council
- Environmental Health in LewishamLewisham Council
- Environmental Health in Tower HamletsTower Hamlets Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.