Independent · not part of Lewisham Council
Environmental Health in Lewisham: reporting a housing problem
Who Lewisham Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: lewisham.gov.uk
Who it helps
Who Environmental Health in Lewisham helps
Lewisham Council deals with poor conditions in rented homes through its Licensing and Housing Enforcement team. It’s for private tenants. Housing association tenants are sent to their landlord.
Tell your landlord first, then contact the council. How.
Housing association tenants should use their own landlord's reporting process. What to do.
The council can’t take action against itself. What to do instead.
From lewisham.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Licensing and Housing Enforcement team
- 01Tell your landlord first. Lewisham Council says: report the problem to your landlord or their managing agent first.
- 02If it isn’t fixed, contact the council. The Licensing and Housing Enforcement team’s details are below.
From lewisham.gov.uk/myservices/housing/private-tenants-and-la…, checked 12 October 2026.
Council tenants
If you rent from Lewisham Council
Lewisham Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 0800 028 2028, or online. Lewisham repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within a further 10 working days. How to complain
- Then
Housing Ombudsman
Free, once Lewisham Council’s complaints process is finished.
of the Ombudsman’s findings about Lewisham Council in 2024/25 were maladministration.
of Lewisham Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; lewisham.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Lewisham Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Lewisham
Housing association tenants should use their own landlord's reporting process. Start with your housing association’s repairs and complaints process.
Housing associations in Lewisham
56 housing associations own 26,047 social homes in Lewisham. The largest:
- L&Q repairs6,614 homes
- Phoenix Community Housing repairs6,500 homes
- Hyde repairs2,883 homes
- Peabody repairs2,377 homes
- Hexagon Housing Association repairs1,359 homes
- Southern Housing repairs1,266 homes
- Clarion Housing repairs1,052 homes
- Quo Vadis Trust651 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Lewisham on 31 March 2025.
Housing associations in London: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Lewisham
In Lewisham, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Lewisham: questions
What is the Lewisham environmental health number for housing problems?
The Licensing and Housing Enforcement team at Lewisham Council is on 020 8314 6420, or email pshe@lewisham.gov.uk. You can also use private tenants: damp, mould and housing conditions (phone and email) at lewisham.gov.uk. It’s for private tenants. Housing association tenants are sent to their landlord.
Can I report Lewisham Council to environmental health?
No. Lewisham Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0800 028 2028, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Lewisham contact environmental health?
Housing association tenants should use their own landlord's reporting process.
Do I have to tell my landlord before contacting environmental health in Lewisham?
Yes. Lewisham Council says: report the problem to your landlord or their managing agent first.
Which housing associations own homes in Lewisham?
56 housing associations own 26,047 social homes in Lewisham, according to the Regulator of Social Housing (March 2025). The largest are L&Q (6,614), Phoenix Community Housing (6,500), Hyde (2,883), Peabody (2,377), Hexagon Housing Association (1,359).
Is Report Repair part of Lewisham Council?
No. Report Repair is independent and not part of Lewisham Council. The contact details here are from Lewisham Council’s own website.
Not in Lewisham?
Environmental Health in London
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- Environmental Health in HackneyHackney Council
- Environmental Health in LambethLambeth Council
- Environmental Health in MertonMerton Council
- Environmental Health in NewhamNewham Council
- Environmental Health in RedbridgeRedbridge Council
- Environmental Health in Richmond upon ThamesLondon Borough of Richmond upon Thames
- Environmental Health in Tower HamletsTower Hamlets Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.