Independent · not part of Merton Council
Environmental Health in Merton: reporting a housing problem
Who Merton Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: merton.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector Housing TeamFree to check · About 2 minutes
Who it helps
Who Environmental Health in Merton helps
Merton Council deals with poor conditions in rented homes through its Private Sector Housing Team. It helps private tenants, and Merton Council says housing association tenants can use it too.
Tell your landlord first, then contact the council. How.
Housing association tenants should report the repair to their housing association first, then make a formal complaint. What to do.
From merton.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private Sector Housing Team
- 01Tell your landlord first. Merton Council says: tell your landlord or letting agent about the problem first and give them a reasonable time to fix it.
- 02If it isn’t fixed, contact the council. The Private Sector Housing Team’s details are below. You’ll need an account to use the online form.
For urgent matters, phone or email the Private Sector Housing Team instead of using the online route.
From merton.gov.uk/council-tax-benefits-and-housing/housing-ad…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Merton
Housing association tenants should report the repair to their housing association first, then make a formal complaint. Most still start with their housing association’s repairs and complaints process.
Housing associations in Merton
32 housing associations own 12,367 social homes in Merton. The largest:
- Clarion Housing repairs6,160 homes
- Wandle repairs1,324 homes
- L&Q repairs1,068 homes
- Moat repairs938 homes
- Southern Housing repairs570 homes
- Peabody repairs418 homes
- Notting Hill Genesis repairs404 homes
- Anchor repairs323 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Merton on 31 March 2025.
Housing associations in London: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Merton
In Merton, Environmental Health is for private and housing association tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Merton: questions
What is the Merton environmental health number for housing problems?
The Private Sector Housing Team at Merton Council is on 020 8545 3212, or email ehhousing@merton.gov.uk. You can also use report a problem with a rented property (online account needed) at merton.gov.uk. It helps private tenants, and Merton Council says housing association tenants can use it too.
Can housing association tenants in Merton contact environmental health?
Housing association tenants should report the repair to their housing association first, then make a formal complaint.
Do I have to tell my landlord before contacting environmental health in Merton?
Yes. Merton Council says: tell your landlord or letting agent about the problem first and give them a reasonable time to fix it.
Which housing associations own homes in Merton?
32 housing associations own 12,367 social homes in Merton, according to the Regulator of Social Housing (March 2025). The largest are Clarion Housing (6,160), Wandle (1,324), L&Q (1,068), Moat (938) and Southern Housing (570).
Is Report Repair part of Merton Council?
No. Report Repair is independent and not part of Merton Council. The contact details here are from Merton Council’s own website.
Not in Merton?
Environmental Health in London
- Environmental Health in HackneyHackney Council
- Environmental Health in LambethLambeth Council
- Environmental Health in LewishamLewisham Council
- Environmental Health in NewhamNewham Council
- Environmental Health in RedbridgeRedbridge Council
- Environmental Health in Richmond upon ThamesLondon Borough of Richmond upon Thames
- Environmental Health in SouthwarkSouthwark Council
- Environmental Health in Tower HamletsTower Hamlets Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.