Independent · not part of Redbridge Council
Environmental Health in Redbridge: reporting a housing problem
Who Redbridge Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: eforms.redbridge.gov.uk
Who it helps
Who Environmental Health in Redbridge helps
Redbridge Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Redbridge Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From redbridge.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Redbridge Council says: complain to your landlord or agent in writing first; the form is for problems still not fixed after 28 days.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
Urgent problems, such as no heating or hot water, can be reported sooner if your landlord is not acting.
From eforms.redbridge.gov.uk/report-rental-property and redbridge.gov.uk/housing/help-for-private-tenants, checked 12 October 2026.
Council tenants
If you rent from Redbridge Council
Redbridge Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 0800 393 994, or online. Redbridge repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days. How to complain
- Then
Housing Ombudsman
Free, once Redbridge Council’s complaints process is finished.
of the Ombudsman’s findings about Redbridge Council in 2024/25 were maladministration.
of Redbridge Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; redbridge.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Redbridge Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Redbridge
Redbridge Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Redbridge
32 housing associations own 5,903 social homes in Redbridge. The largest:
- L&Q repairs2,122 homes
- Sanctuary Housing repairs559 homes
- Clarion Housing repairs536 homes
- Notting Hill Genesis repairs399 homes
- Peabody repairs342 homes
- Anchor repairs326 homes
- Housing 21 repairs232 homes
- Metropolitan Thames Valley Housing repairs169 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Redbridge on 31 March 2025.
Housing associations in London: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Redbridge
In Redbridge, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Redbridge: questions
How do I report a housing problem to environmental health in Redbridge?
Use report a rental property online at eforms.redbridge.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can I report Redbridge Council to environmental health?
No. Redbridge Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0800 393 994, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Redbridge contact environmental health?
Redbridge Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Redbridge?
Yes. Redbridge Council says: complain to your landlord or agent in writing first; the form is for problems still not fixed after 28 days.
Which housing associations own homes in Redbridge?
32 housing associations own 5,903 social homes in Redbridge, according to the Regulator of Social Housing (March 2025). The largest are L&Q (2,122), Sanctuary Housing (559), Clarion Housing (536), Notting Hill Genesis (399) and Peabody (342).
Is Report Repair part of Redbridge Council?
No. Report Repair is independent and not part of Redbridge Council. The contact details here are from Redbridge Council’s own website.
Not in Redbridge?
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Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.