Independent · not part of Redbridge Council
Redbridge Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Redbridge Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 28 days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: redbridge.gov.uk
Has Redbridge Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Redbridge’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Redbridge’s emergency line is here.
How to report
Reporting a repair to Redbridge Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Redbridge misses its own target, complain. You may also be able to claim.
- Email Mearsmearsredbridge.repaircentre@mearsgroup.co.uk
- Damp and mouldReport damp and mould through the online repairs portal or to Mears.
Emergency repairs
When to call Redbridge straight away
Phone Redbridge straight away if anything puts someone in danger or leaves your home unsafe. Call for emergency repairs, which cannot be reported online. Mears, the council’s repairs contractor, also takes repair bookings on this number. The number is in Redbridge’s repair contacts.
- 01No heating
- 02No water
- 03No electricity
- 04Water leaking onto electrics
- 05Exposed wires or sockets
- 06Doors or windows that cannot be locked
- 07Carbon monoxide or smoke alarm beeping
What counts as an emergency, from redbridge.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Redbridge.
Timescales
How long Redbridge Council has to fix it
Redbridge’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Redbridge’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAim to visit within two hours and usually make safe or complete within 24 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working days | No fixed legal limit unless it’s a hazard |
| Routine | 28 days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from redbridge.gov.uk, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 days ago? That’s past Redbridge’s own target. You could claim compensation.
Start your claimYour options
If Redbridge Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Redbridge for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to RedbridgeYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days.
- Stage 2
Ask for a review
Reviewed by an investigating officer, with a reply within 20 working days. Ask for this within 30 working days of the stage 1 reply.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Redbridge’s record
How Redbridge Council performs on repairs
of Redbridge tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Redbridge in 2024/25 were maladministration.
Sources: Redbridge tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Redbridge Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Redbridge Council repairs: questions
What is Redbridge Council’s repairs number?
0800 393 994 (Emergency repairs) or 020 8498 8000 (Urgent repairs). Call for emergency repairs, which cannot be reported online. Mears, the council’s repairs contractor, also takes repair bookings on this number.
What is Redbridge Council’s emergency or out of hours repairs number?
0800 393 994 (Emergency repairs · Mears). Call for emergency repairs, which cannot be reported online. Mears, the council’s repairs contractor, also takes repair bookings on this number.
Can I report a repair to Redbridge Council online?
Yes, at housingrepairs.redbridge.gov.uk. All non-emergency and communal repairs must be reported online. You need an email address and mobile number; photos or a video help.
How long does Redbridge Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 28 days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Redbridge Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Redbridge Council?
Complain to the council first, online. Acknowledged within 5 working days, with a reply within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Redbridge Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Redbridge Council for you. It’s free to check.
Start your claimIs Report Repair part of Redbridge Council?
No. Report Repair is independent and not part of Redbridge Council or any council or housing association. We show Redbridge’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Redbridge?
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Reported a repair to Redbridge Council and still waiting?
About 2 minutes. No documents. Free to check.