Independent · not part of St Mungo’s
St Mungo’s repairs: how to report a repair, phone numbers and timescales
How to report a repair to St Mungo’s: the repairs phone numbers and emergency line, reporting a repair online, and how long St Mungo’s has to fix it. St Mungo’s’s own target for routine repairs is 20 working days.
Other names: St Mungo Community Housing Association, Real Lettings
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: mungos.org
Has St Mungo’s been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet St Mungo’s’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, St Mungo’s’s emergency line is here.
How to report
Reporting a repair to St Mungo’s
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If St Mungo’s misses its own target, complain. You may also be able to claim.
- Emailrequests@mungos.org
- Staff at your accommodationYour key worker or any member of staff at your accommodation can report a repair for you.
- PostSt Mungo’s Repairs Team, 8-10 Warner Street, London, EC1R 5HA
Emergency repairs
When to call St Mungo’s straight away
Phone St Mungo’s straight away if anything puts someone in danger or leaves your home unsafe. Emergency repairs after 5pm on working days, at weekends and on bank holidays. If it’s busy, an operator will call you back. The number is in St Mungo’s’s repair contacts.
- 01Water emergencies
- 02Electricity emergencies
- 03Gas emergencies
- 04Structural problems
What counts as an emergency, from mungos.org.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell St Mungo’s.
Timescales
How long St Mungo’s has to fix it
St Mungo’s’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | St Mungo’s’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursMade safe within 4 hours and completed within 24 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Routine | 20 working days | No fixed legal limit unless it’s a hazard |
| Major | 60 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from mungos.org, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past St Mungo’s’s own target. You could claim compensation.
Start your claimYour options
If St Mungo’s doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with St Mungo’s for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to St Mungo’s
This can get St Mungo’s to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order St Mungo’s to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to St Mungo’s
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to St Mungo’s
Acknowledged within 5 working days, with a decision within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a decision within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order St Mungo’s to put things right.
St Mungo’s’s record
How St Mungo’s performs on repairs
Apr 2025: After an inspection the regulator found some weaknesses, including in how well St Mungo’s knows the condition of each home, the timeliness of its repairs service and the quality and speed of complaint responses.
of St Mungo’s tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 30 April 2025; St Mungo’s tenant satisfaction measures 2024/25.
Contacts
St Mungo’s’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
St Mungo’s repairs: questions
What is St Mungo’s’s repairs number?
0333 050 2167 (Repairs helpdesk) or 0800 030 6690 (Out of hours). Weekdays during office hours. The line gets very busy, so St Mungo’s suggests the online form or email for non-urgent repairs.
What is St Mungo’s’s emergency or out of hours repairs number?
0800 030 6690 (Out of hours · emergencies). Emergency repairs after 5pm on working days, at weekends and on bank holidays. If it’s busy, an operator will call you back.
Can I report a repair to St Mungo’s online?
Yes, at mungos.org/report-a-repair-form. Resident repairs form for non-emergency faults. No account needed.
How long does St Mungo’s have to fix a repair?
Its own targets run from 24 hours (emergency) to 60 working days (major). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for St Mungo’s tenants?
Since 27 October 2025, St Mungo’s must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to St Mungo’s?
Complain to St Mungo’s first, online, by email (complaints@mungos.org) or by phone on 020 3856 6068. Acknowledged within 5 working days, with a decision within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from St Mungo’s?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with St Mungo’s for you. It’s free to check.
Start your claimIs Report Repair part of St Mungo’s?
No. Report Repair is independent and not part of St Mungo’s or any council or housing association. We show St Mungo’s’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What St Mungo’s has to fix, by problem
Not St Mungo’s?
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Reported a repair to St Mungo’s and still waiting?
About 2 minutes. No documents. Free to check.