Independent · not part of Wandle
Wandle repairs: how to report a repair, phone numbers and timescales
How to report a repair to Wandle: the repairs phone numbers and emergency line, and how long Wandle has to fix it.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkSource: wandle.com
Has Wandle been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Wandle’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Wandle’s emergency line is here.
How to report
Reporting a repair to Wandle
- 01Phone the repairs line. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Wandle misses its own target, complain. You may also be able to claim.
- Emailcustomerservices@wandle.com – Wandle says email is the best way to report a non-urgent repair. Put your postcode in the subject line. Don’t email about urgent repairs out of hours.
- Gas heating from a mobile (K&T Heating)020 8269 4500
Emergency repairs
When to call Wandle straight away
Phone Wandle straight away if anything puts someone in danger or leaves your home unsafe. Weekdays 8am to 6pm. Outside these hours calls go to the out-of-hours team for emergencies. The number is in Wandle’s repair contacts.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Wandle.
Timescales
How long Wandle has to fix it
Wandle doesn’t publish repair targets on its website. These are the legal limits under Awaab’s Law.
| Type of repair | Wandle’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Damp and mould that’s a significant risk | Wandle first asks you to try preventative steps for six weeks. If the problem is still there after that, contact it again and it will arrange a visit to investigate. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Wandle’s damp and mould commitment, checked 8 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Wandle doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Wandle for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Wandle
This can get Wandle to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Wandle to put things right.
How to complain to WandleYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Wandle
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Wandle
Acknowledged within 5 working days, with a reply aimed for within 10 working days (can be extended by up to 10 more).
- Stage 2
Ask for a review
Ask within about two months of the stage 1 reply; a reply is aimed for within 20 working days (can be extended by up to 20 more).
- Then
Housing Ombudsman
Independent. It can order Wandle to put things right.
Wandle’s record
How Wandle performs on repairs
Jun 2026: The regulator found some weaknesses: repairs are improving but appointments and communication still need work, fire remediation and understanding of tenants’ needs should be further along, and its anti-social behaviour service needs strengthening.
of Wandle tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Wandle in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 24 June 2026; Wandle tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Wandle’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Wandle repairs: questions
What is Wandle’s repairs number?
0300 200 0120 (Repairs line) or 0800 092 2420 (Gas central heating repairs (K&T Heating)). Weekdays 8am to 6pm. Outside these hours calls go to the out-of-hours team for emergencies.
What is Wandle’s emergency or out of hours repairs number?
0300 200 0120 (Repairs line). Weekdays 8am to 6pm. Outside these hours calls go to the out-of-hours team for emergencies.
What does Awaab’s Law mean for Wandle tenants?
Since 27 October 2025, Wandle must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Wandle’s own damp and mould commitment: Wandle first asks you to try preventative steps for six weeks. If the problem is still there after that, contact it again and it will arrange a visit to investigate.
How do I complain about a repair to Wandle?
Complain to Wandle first, online, by email (customerservices@wandle.com) or by phone on 0300 200 0120. Acknowledged within 5 working days, with a reply aimed for within 10 working days (can be extended by up to 10 more). If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Wandle?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Wandle for you. It’s free to check.
Start your claimIs Report Repair part of Wandle?
No. Report Repair is independent and not part of Wandle or any council or housing association. We show Wandle’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Wandle has to fix, by problem
Not Wandle?
Other landlords in London
- Barking and Dagenham Council repairsCouncil
- L&Q repairsHousing association
- Notting Hill Genesis repairsHousing association
- Peabody repairsHousing association
- RHP repairsHousing association
- Wandsworth Council repairsCouncil
- Westminster City Council repairsCouncil
- YMCA St Paul’s Group repairsHousing association
Reported a repair to Wandle and still waiting?
About 2 minutes. No documents. Free to check.