Independent · not part of YMCA St Paul’s Group
YMCA St Paul’s Group repairs: how to report a repair, contacts and timescales
How to report a repair to YMCA St Paul’s Group, which doesn’t publish a repairs phone number, and how long YMCA St Paul’s Group has to fix it. YMCA St Paul’s Group’s own target for routine repairs is 20 working days.
Other names: YMCA SPG
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: ymcastpaulsgroup.org
Has YMCA St Paul’s Group been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet YMCA St Paul’s Group’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, how to reach YMCA St Paul’s Group is here.
How to report
Reporting a repair to YMCA St Paul’s Group
- 01Report it the way YMCA St Paul’s Group asks. YMCA St Paul’s Group doesn’t publish a repairs phone number. Report repairs to your housing officer or to reception at your building. They log it on the repairs system and can give you updates.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get it in writing. A portal message, email or form gives you a dated record that YMCA St Paul’s Group was told. Keep it, with photos of the problem.
- 04Chase it if it’s late. If YMCA St Paul’s Group misses its own target, complain. You may also be able to claim.
Emergency repairs
When to call YMCA St Paul’s Group straight away
Tell YMCA St Paul’s Group straight away if anything puts someone in danger or leaves your home unsafe. How to reach them is in YMCA St Paul’s Group’s repair contacts.
- 01Broken or unsafe access door to your building, flat or room
- 02Serious flooding or leaks
- 03No water supply or complete loss of electricity
- 04Blocked toilet, if there’s no other toilet
- 05Unsafe power, lighting or electrical fittings
- 06Total or partial loss of gas supply
- 07No heating or no hot water
- 08Someone trapped in a lift, or a broken window restrictor
What counts as an emergency, from ymcastpaulsgroup.org.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell YMCA St Paul’s Group.
Timescales
How long YMCA St Paul’s Group has to fix it
YMCA St Paul’s Group’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | YMCA St Paul’s Group’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursUnsafe problems are made safe within 24 hours and repaired in due course. Out of hours emergencies are also made safe within 24 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working days7 calendar days. Includes inspecting damp and mould. | No fixed legal limit unless it’s a hazard |
| Routine | 20 working days28 calendar days. Includes damp and mould works. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from ymcastpaulsgroup.org, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past YMCA St Paul’s Group’s own target. You could claim compensation.
Start your claimYour options
If YMCA St Paul’s Group doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with YMCA St Paul’s Group for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to YMCA St Paul’s Group
This can get YMCA St Paul’s Group to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order YMCA St Paul’s Group to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to YMCA St Paul’s Group
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to YMCA St Paul’s Group
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a full reply within 20 working days of that. Ask within 14 days of the stage 1 reply.
- Then
Housing Ombudsman
Independent. It can order YMCA St Paul’s Group to put things right.
YMCA St Paul’s Group’s record
How YMCA St Paul’s Group performs on repairs
of YMCA St Paul’s Group tenants were satisfied with the repairs service in 2024/25.
Sources: YMCA St Paul’s Group tenant satisfaction measures 2024/25.
Contacts
YMCA St Paul’s Group’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
YMCA St Paul’s Group repairs: questions
What is YMCA St Paul’s Group’s repairs number?
YMCA St Paul’s Group doesn’t publish a repairs phone number. Report repairs to your housing officer or to reception at your building. They log it on the repairs system and can give you updates. Numbers to try: Head office 020 8390 0148. Report in writing if you can, and keep the date.
How long does YMCA St Paul’s Group have to fix a repair?
Its own targets run from 24 hours (emergency) to 20 working days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for YMCA St Paul’s Group tenants?
Since 27 October 2025, YMCA St Paul’s Group must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to YMCA St Paul’s Group?
Complain to YMCA St Paul’s Group first, online or by email (complaints@ymcaspg.org). Acknowledged within 5 working days, with a reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from YMCA St Paul’s Group?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with YMCA St Paul’s Group for you. It’s free to check.
Start your claimIs Report Repair part of YMCA St Paul’s Group?
No. Report Repair is independent and not part of YMCA St Paul’s Group or any council or housing association. We show YMCA St Paul’s Group’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What YMCA St Paul’s Group has to fix, by problem
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Reported a repair to YMCA St Paul’s Group and still waiting?
About 2 minutes. No documents. Free to check.