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Barnet Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Barnet Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 60 calendar days.
Service update. Barnet Homes says it is having technical problems with its phone and email services, so it may take longer to get through or to get a reply.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: barnethomes.org
Has Barnet Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Barnet’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Barnet’s emergency line is here.
How to report
Reporting a repair to Barnet Council
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Barnet misses its own target, complain. You may also be able to claim.
- Emailtalktous@barnethomes.org (non-emergency repairs only)
- Damp and mouldUse the damp and mould form on the Barnet Homes website, or email healthyhomesteam@barnethomes.org
Emergency repairs
When to call Barnet straight away
Phone Barnet straight away if anything puts someone in danger or leaves your home unsafe. Open 24 hours for emergency repairs, including weekends and bank holidays. The number is in Barnet’s repair contacts.
- 01Leaks that can’t be contained
- 02No cold water to your home
- 03Total loss of heating and hot water
- 04Your only toilet is not working
- 05Exposed or sparking wires, or no power after you’ve tried resetting the trip switch
- 06Outside doors, or windows, that won’t lock or close and leave your home unsafe
- 07No working bath or shower when it’s your only way to wash
- 08Wired smoke or carbon monoxide alarms that have failed or are missing
What counts as an emergency, from barnethomes.org.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Barnet.
Timescales
How long Barnet Council has to fix it
Barnet’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Barnet’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 4 hoursAttended and made safe within 4 hours, and finished within 1 working day. | Emergency hazards: investigate and make safe within 24 hours |
| Routine (causing a problem) | 15 working days | No fixed legal limit unless it’s a hazard |
| Routine (not causing a problem) | 60 calendar days | No fixed legal limit unless it’s a hazard |
| Planned | 90 calendar days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Damp and mould reports are investigated by the Healthy Homes Team within 10 working days, with a report on the findings within 3 working days after that. Emergency cases can be dealt with within 24 hours. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from barnethomes.org and Barnet’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 60 calendar days ago? That’s past Barnet’s own target. You could claim compensation.
Start your claimYour options
If Barnet Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Barnet for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Barnet, it ordered between £370 and £850 in compensation.
How to complain to BarnetYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Barnet’s record
How Barnet Council performs on repairs
Oct 2025: The regulator found Barnet is meeting the consumer standards, with good health and safety compliance and an improving repairs service, though it does not yet know enough about all its tenants.
of Barnet tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Barnet in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Barnet Council
- How it handled reports of plumbing issues.Maladministration
£850 ordered - How it handled reports of damp, mould and the associated repairs.Maladministration
£850 ordered - How it handled reports of no heating and hot water, and the associated repairs.Maladministration
£370 ordered
Sources: Regulator of Social Housing judgement, 29 October 2025; Barnet tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Barnet Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Barnet Council repairs: questions
What is Barnet Council’s repairs number?
020 8080 6587. Open 24 hours for emergency repairs, including weekends and bank holidays.
What is Barnet Council’s emergency or out of hours repairs number?
020 8080 6587 (Repairs line). Open 24 hours for emergency repairs, including weekends and bank holidays.
Can I report a repair to Barnet Council online?
Yes, at barnethomes.omfax.net. Report a repair online. You need to log in to your Barnet Homes account.
How long does Barnet Council have to fix a repair?
Its own targets run from 4 hours (emergency) to 90 calendar days (planned). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Barnet Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Barnet’s own damp and mould commitment: Damp and mould reports are investigated by the Healthy Homes Team within 10 working days, with a report on the findings within 3 working days after that. Emergency cases can be dealt with within 24 hours.
How do I complain about a repair to Barnet Council?
Complain to the council first, online, by email (TalktoUs@barnethomes.org) or by phone on 020 8080 6587. Acknowledged within 5 working days, with a reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Are there any problems with Barnet Council’s repairs service right now?
When we last checked (5 October 2026), Barnet said: Barnet Homes says it is having technical problems with its phone and email services, so it may take longer to get through or to get a reply. The other ways to report are in Barnet’s repair contacts on this page.
Can I claim compensation from Barnet Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Barnet Council for you. It’s free to check.
Start your claimIs Report Repair part of Barnet Council?
No. Report Repair is independent and not part of Barnet Council or any council or housing association. We show Barnet’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
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Reported a repair to Barnet Council and still waiting?
About 2 minutes. No documents. Free to check.