Independent · not part of Camden Council
Camden Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Camden Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 35 days.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: camden.gov.uk
Has Camden Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Camden’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Camden’s emergency line is here.
How to report
Reporting a repair to Camden Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Camden misses its own target, complain. You may also be able to claim.
- WhatsApp or text07360 277 909 to update an existing repair, Monday to Friday 9am to 4.50pm (not bank holidays). Usually answered within 2 hours.
- WebchatLive chat on the council’s repairs page, Monday to Friday 9am to 4.50pm, including if your repair type isn’t listed online.
- Communal heating contractorsFor updates on a communal heating or hot water repair, contact the contractor: TDK on 020 7482 5278 or BTU on 020 7499 0602.
Emergency repairs
When to call Camden straight away
Phone Camden straight away if anything puts someone in danger or leaves your home unsafe. For repair emergencies between 6pm and 8am. Between 8am and 6pm, report emergencies online and you’ll be put through to an adviser. The number is in Camden’s repair contacts.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Camden.
Timescales
How long Camden Council has to fix it
Camden’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Camden’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Broken lift | 3 hours | No fixed legal limit unless it’s a hazard |
| Emergency | 24 hoursIncludes high-risk damp and mould and leaks that can’t be contained. | Emergency hazards: investigate and make safe within 24 hours |
| Containable leak | 5 days | No fixed legal limit unless it’s a hazard |
| Damp and mould | 10 working daysCases that aren’t high risk. | No fixed legal limit unless it’s a hazard |
| Non-emergency | 35 days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Aims to visit high-risk damp and mould cases within 24 hours and other cases within 10 working days. You can report mould online with photos. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from camden.gov.uk, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 35 days ago? That’s past Camden’s own target. You could claim compensation.
Start your claimYour options
If Camden Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Camden for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Camden, it ordered between £800 and £1,250 in compensation.
How to complain to CamdenYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Camden’s record
How Camden Council performs on repairs
of Camden tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Camden in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Camden Council
- How it handled water leaks in to the property.Maladministration
£1,250 ordered - How it handled reports of leaks and the resulting damp, mould, and damage.Maladministration
£800 ordered
Sources: Camden tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Camden Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Camden Council repairs: questions
What is Camden Council’s repairs number?
020 7974 4444. For repair emergencies between 6pm and 8am. Between 8am and 6pm, report emergencies online and you’ll be put through to an adviser.
What is Camden Council’s emergency or out of hours repairs number?
020 7974 4444 (Out of hours · emergencies). For repair emergencies between 6pm and 8am. Between 8am and 6pm, report emergencies online and you’ll be put through to an adviser.
Can I report a repair to Camden Council online?
Yes, at housing-repairs.camden.gov.uk. Report a repair or mould problem and upload photos if you can. You can also track or change an appointment here.
How long does Camden Council have to fix a repair?
Its own targets run from 3 hours (broken lift) to 35 days (non-emergency). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Camden Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Camden’s own damp and mould commitment: Aims to visit high-risk damp and mould cases within 24 hours and other cases within 10 working days. You can report mould online with photos.
How do I complain about a repair to Camden Council?
Complain to the council first, online. It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Camden Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Camden Council for you. It’s free to check.
Start your claimIs Report Repair part of Camden Council?
No. Report Repair is independent and not part of Camden Council or any council or housing association. We show Camden’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Camden?
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Reported a repair to Camden Council and still waiting?
About 2 minutes. No documents. Free to check.