Independent · not part of City of London Corporation
City of London Corporation repairs: how to report a repair, phone numbers and timescales
How to report a repair to City of London Corporation: the repairs phone number and emergency line, and how long the council has to fix it. The council’s own target for routine repairs is 20 working days.
Other names: City Corporation Housing, Corporation of London
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: cityoflondon.gov.uk
Has City of London Corporation been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet City of London’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, City of London’s emergency line is here.
How to report
Reporting a repair to City of London Corporation
- 01Phone the repairs line. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If City of London misses its own target, complain. You may also be able to claim.
- Emailpropertyservices@cityoflondon.gov.uk (non-emergency repairs only)
- Damp and mould formOnline form to report damp and mould, linked from the ‘Preventing damp and mould’ page
- In person or by postProperty Services, Barbican Estate Office, 3 Lauderdale Place, London EC2Y 8EN
Emergency repairs
When to call City of London straight away
Phone City of London straight away if anything puts someone in danger or leaves your home unsafe. Answered 24 hours a day. All repairs 8am to 5pm; emergencies only 5pm to 8am. Press 2 for gas repairs, 3 for lifts. The number is in City of London’s repair contacts.
- 01A water leak you can’t contain, or a severe roof leak
- 02Sewage overflowing into your home
- 03A structure that could collapse
- 04A door or window that needs making safe after a break-in
- 05Dangerous electrics, or no electricity or mains water
- 06Your only toilet not working
- 07No hot water, or no heating in winter
- 08Severe or extensive mould
What counts as an emergency, from cityoflondon.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell City of London.
Timescales
How long City of London Corporation has to fix it
City of London’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | City of London’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAim to arrive within 4 hours and make safe or do a temporary repair within 24 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Non-emergency | 20 working daysThe contractor should contact you within 2 working days to book a visit. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Aims to inspect damp and mould within 10 working days and do standard mould treatments within 10 working days, with emergency mould treatment within 24 hours in severe cases. Says it has changed its processes to comply with Awaab’s Law. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from cityoflondon.gov.uk and City of London’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past City of London’s own target. You could claim compensation.
Start your claimYour options
If City of London Corporation doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with City of London for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to City of LondonYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days (can be extended by up to 10 more working days, with reasons).
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days (can be extended, with reasons).
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
City of London’s record
How City of London Corporation performs on repairs
Feb 2026: The regulator found serious failings, including overdue electrical and fire safety actions, out-of-date information on the condition of homes, 18% of homes not meeting the Decent Homes Standard, and a repairs service that had not yet shown consistent improvement.
of City of London tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about City of London in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 25 February 2026; City of London tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
City of London Corporation’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
City of London Corporation repairs: questions
What is City of London Corporation’s repairs number?
0800 035 0003. Answered 24 hours a day. All repairs 8am to 5pm; emergencies only 5pm to 8am. Press 2 for gas repairs, 3 for lifts.
What is City of London Corporation’s emergency or out of hours repairs number?
0800 035 0003 (Repairs line). Answered 24 hours a day. All repairs 8am to 5pm; emergencies only 5pm to 8am. Press 2 for gas repairs, 3 for lifts.
How long does City of London Corporation have to fix a repair?
Its own targets run from 24 hours (emergency) to 20 working days (non-emergency). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for City of London Corporation tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. City of London’s own damp and mould commitment: Aims to inspect damp and mould within 10 working days and do standard mould treatments within 10 working days, with emergency mould treatment within 24 hours in severe cases. Says it has changed its processes to comply with Awaab’s Law.
How do I complain about a repair to City of London Corporation?
Complain to the council first, online, by email (Housing.complaints@cityoflondon.gov.uk) or by phone on 020 7606 3030. Acknowledged within 5 working days, with a reply within 10 working days (can be extended by up to 10 more working days, with reasons). If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from City of London Corporation?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with City of London Corporation for you. It’s free to check.
Start your claimIs Report Repair part of City of London Corporation?
No. Report Repair is independent and not part of City of London Corporation or any council or housing association. We show City of London’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not City of London?
Other landlords in London
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- Croydon Council repairsCouncil
- Ealing Council repairsCouncil
- East End Homes repairsHousing association
- Hackney Council repairsCouncil
- Islington Council repairsCouncil
- Lambeth Council repairsCouncil
- Southwark Council repairsCouncil
Reported a repair to City of London Corporation and still waiting?
About 2 minutes. No documents. Free to check.