Independent · not part of City of London Corporation
City of London Corporation complaints, compensation and disrepair claims
Your options if City of London Corporation hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: City of London Corporation repairs
LandlordCity of London Corporation
Has City of London Corporation been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet City of London’s repair contactsFree to check · About 2 minutes
You can complain to City of London Corporation, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if City of London Corporation hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with City of London for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. City of London’s own target for a routine repair is 20 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against City of London Corporation
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to City of London Corporation asking for the repairs and compensation. Under the court rules for housing conditions claims, the council should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to City of London Corporation
City of London Corporation has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days (can be extended by up to 10 more working days, with reasons).
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days (can be extended, with reasons).
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Complaints pagecityoflondon.gov.uk
By emailHousing.complaints@cityoflondon.gov.uk
By phone020 7606 3030
From cityoflondon.gov.uk, checked 9 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimCity of London’s record
What the regulator and Ombudsman found
Feb 2026: The regulator found serious failings, including overdue electrical and fire safety actions, out-of-date information on the condition of homes, 18% of homes not meeting the Decent Homes Standard, and a repairs service that had not yet shown consistent improvement.
of City of London tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about City of London in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 25 February 2026; City of London tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
City of London Corporation complaints and claims: questions
How do I complain to City of London Corporation about repairs?
Through its complaints page: cityoflondon.gov.uk. By email: Housing.complaints@cityoflondon.gov.uk. By phone: 020 7606 3030. Say what the problem is, when you reported it, and what you want done.
How long does City of London Corporation have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days (can be extended by up to 10 more working days, with reasons). Stage 2: acknowledged within 5 working days, with a reply within 20 working days (can be extended, with reasons).
Can I claim compensation from City of London Corporation for damp and mould?
You could, if you reported it and the council didn’t fix it in a reasonable time. A law firm on our panel can take it up with City of London for you.
Start your claimHas the Housing Ombudsman found City of London Corporation at fault?
In 2024/25 the Ombudsman found maladministration in 75% of its findings about City of London.
Why use Report Repair?
A law firm on our panel takes your claim up with City of London Corporation: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with the council on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot City of London?
Other landlords in London
- Croydon Council complaints and claimsCouncil
- Ealing Council complaints and claimsCouncil
- East End Homes complaints and claimsHousing association
- Enfield Council complaints and claimsCouncil
- Hackney Council complaints and claimsCouncil
- Islington Council complaints and claimsCouncil
- Lambeth Council complaints and claimsCouncil
- Southwark Council complaints and claimsCouncil
Still waiting for City of London Corporation to fix it?
About 2 minutes. No documents. Free to check.