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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Enfield Council

Enfield Council complaints, compensation and disrepair claims

Your options if Enfield Council hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.

By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Enfield Council repairs

Check your claim

LandlordEnfield Council

Has Enfield Council been told about the repair?

Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Enfield’s repair contacts

Free to check · About 2 minutes

You can complain to Enfield Council, then the Housing Ombudsman, yourself for free.

Complaint or claim?

Your options if Enfield Council hasn’t fixed it

Claim compensation

Make a disrepair claim

A law firm on our panel takes it up with Enfield for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.

Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Complain

Complain to the council

This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Enfield, it ordered between £350 and £700 in compensation.

How to complain

You can do both: a complaint can carry on while a law firm makes your claim.

Compensation

How disrepair compensation is worked out

Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Enfield’s own target for a routine repair is 30 days, so a repair left longer than that is already late by its own standard.

  1. 01

    How long

    From when your landlord knew about it to when it was fixed, or today.

  2. 02

    How much of your home

    One room, or the whole home.

  3. 03

    How badly

    How much it affected your daily life and your belongings.

Making a claim

Claiming against Enfield Council

  1. 01You tell us what’s wrong and when you reported it. About 2 minutes.
  2. 02We introduce you to a law firm on our panel, with your permission.
  3. 03They write to Enfield Council asking for the repairs and compensation. Under the court rules for housing conditions claims, the council should reply within 20 working days.
  4. 04If your claim succeeds, the work is done and compensation is paid to you.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

How to complain

Complaining to Enfield Council

Enfield Council has to follow the Housing Ombudsman’s Complaint Handling Code.

  1. Stage 1

    Complain to the council

    Acknowledged within 5 working days, with a reply aimed for within 10 working days of that.

  2. Stage 2

    Ask for a review

    If you’re not happy, a reply within 20 working days (the Code’s limit).

  3. Then

    Housing Ombudsman

    Independent. It can order the council to put things right.

Complain onlineenfield.octavia-govmetric.com

By phone020 8379 1000

From enfield.gov.uk, checked 5 October 2026.

Complained and still waiting? You can start a claim while your complaint is going on.

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Enfield’s record

What the regulator and Ombudsman found

Happy with complaints23%

of Enfield tenants were satisfied with how complaints were handled in 2024/25.

Ombudsman94%

of the Ombudsman’s findings about Enfield in 2024/25 were maladministration.

Sources: Enfield tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.

Complaints against Enfield

What the Housing Ombudsman decided

Recent cases where the Housing Ombudsman found Enfield Council at fault over repairs, and the compensation it ordered. Every case is different.

Source: Housing Ombudsman decisions.

Has Enfield let you down too? You could claim compensation.

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Questions

Enfield Council complaints and claims: questions

How do I complain to Enfield Council about repairs?

Online: enfield.octavia-govmetric.com. By phone: 020 8379 1000. Say what the problem is, when you reported it, and what you want done.

How long does Enfield Council have to reply to a complaint?

Stage 1: acknowledged within 5 working days, with a reply aimed for within 10 working days of that. Stage 2: a reply within 20 working days.

Can I claim compensation from Enfield Council for damp and mould?

You could, if you reported it and the council didn’t fix it in a reasonable time. A law firm on our panel can take it up with Enfield for you.

Start your claim
Has the Housing Ombudsman found Enfield Council at fault?

In 2024/25 the Ombudsman found maladministration in 94% of its findings about Enfield. Recent decisions about its repairs are listed above, with the compensation ordered.

Why use Report Repair?

A law firm on our panel takes your claim up with Enfield Council: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with the council on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.

See fees

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