Independent · not part of Enfield Council
Enfield Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Enfield Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 30 days.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: enfield.gov.uk
Has Enfield Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Enfield’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Enfield’s emergency line is here.
How to report
Reporting a repair to Enfield Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Enfield misses its own target, complain. You may also be able to claim.
Emergency repairs
When to call Enfield straight away
Phone Enfield straight away if anything puts someone in danger or leaves your home unsafe. Office hours are 9am to 5pm, Monday to Friday. Call the same number for emergencies out of hours, at weekends and on bank holidays. The number is in Enfield’s repair contacts.
- 01Burst pipes or leaks you can’t control
- 02Flooding
- 03Total loss of electricity or water
- 04A home that can’t be made secure
What counts as an emergency, from enfield.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Enfield.
Timescales
How long Enfield Council has to fix it
Enfield’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Enfield’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Out of hours emergency | 4 hoursEmergencies reported outside office hours are made safe, with a temporary repair. | Emergency hazards: investigate and make safe within 24 hours |
| Emergency | 24 hoursSerious risk of harm, major damage, flooding or a home that isn’t secure. | Emergency hazards: investigate and make safe within 24 hours |
| Routine | 30 daysAll repairs that aren’t emergencies. | No fixed legal limit unless it’s a hazard |
| Planned works | 90 daysWork that isn’t urgent and doesn’t cause serious discomfort or an immediate safety risk. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Enfield’s policy says it will investigate damp and mould that could cause significant harm within 10 working days, send a written summary within 3 working days, and do safety work within 5 working days. Emergency hazards should be made safe within 24 hours. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from enfield.gov.uk, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 30 days ago? That’s past Enfield’s own target. You could claim compensation.
Start your claimYour options
If Enfield Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Enfield for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Enfield, it ordered between £350 and £700 in compensation.
How to complain to EnfieldYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply aimed for within 10 working days of that.
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Enfield’s record
How Enfield Council performs on repairs
of Enfield tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Enfield in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Enfield Council
- How it handled leaks.Maladministration
£700 ordered - How it handled leak.Maladministration
£350 ordered - How it handled reports of damp and mould.Maladministration
£400 ordered
Sources: Enfield tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Enfield Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Enfield Council repairs: questions
What is Enfield Council’s repairs number?
020 8379 1000. Office hours are 9am to 5pm, Monday to Friday. Call the same number for emergencies out of hours, at weekends and on bank holidays.
What is Enfield Council’s emergency or out of hours repairs number?
020 8379 1000 (Repairs line). Office hours are 9am to 5pm, Monday to Friday. Call the same number for emergencies out of hours, at weekends and on bank holidays.
Can I report a repair to Enfield Council online?
Yes, at enfield.gov.uk/services/housing/council-housing/repairs. Report a repair online through the council’s website.
How long does Enfield Council have to fix a repair?
Its own targets run from 4 hours (out of hours emergency) to 90 days (planned works). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Enfield Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Enfield’s own damp and mould commitment: Enfield’s policy says it will investigate damp and mould that could cause significant harm within 10 working days, send a written summary within 3 working days, and do safety work within 5 working days. Emergency hazards should be made safe within 24 hours.
How do I complain about a repair to Enfield Council?
Complain to the council first, online or by phone on 020 8379 1000. Acknowledged within 5 working days, with a reply aimed for within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Enfield Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Enfield Council for you. It’s free to check.
Start your claimIs Report Repair part of Enfield Council?
No. Report Repair is independent and not part of Enfield Council or any council or housing association. We show Enfield’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
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Reported a repair to Enfield Council and still waiting?
About 2 minutes. No documents. Free to check.