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Greenwich Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Greenwich Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: royalgreenwich.gov.uk
Has Greenwich Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Greenwich’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Greenwich’s emergency line is here.
How to report
Reporting a repair to Greenwich Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Greenwich misses its own target, complain. You may also be able to claim.
- Gas problemsCall the gas team on 0800 317 715.
- Update or rearrange a repairCall the repairs team on 0800 052 1183.
Emergency repairs
When to call Greenwich straight away
Phone Greenwich straight away if anything puts someone in danger or leaves your home unsafe. For urgent problems at all other times, outside the daytime hours. The number is in Greenwich’s repair contacts.
- 01No drinking water
- 02A burst pipe or a leak you can’t stop
- 03A blocked drain or toilet causing flooding
- 04Total loss of power to your home
- 05A dangerous ceiling, wall or chimney
- 06Fire or storm damage
- 07Making your home secure after a break-in
- 08A broken-down lift
What counts as an emergency, from royalgreenwich.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Greenwich.
Timescales
How long Greenwich Council has to fix it
Greenwich’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Greenwich’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 2 hoursOut of hours, Greenwich says it will try to respond within 2 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 1 to 5 working daysDepends on the problem: for example 1 working day for no heating, 5 working days for a leaking roof. | No fixed legal limit unless it’s a hazard |
| Non-urgent | 20 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from royalgreenwich.gov.uk, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Greenwich Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Greenwich for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Greenwich, it ordered between £350 and £760 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Greenwich’s record
How Greenwich Council performs on repairs
of Greenwich tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Greenwich in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Greenwich Council
- How it handled reported repairs.Maladministration
£760 ordered - How it handled reoccurring damp and mould and a leak.Service failure
£350 ordered - How it handled reports of a leak from the above property, and repair to a communal wall.Maladministration
£700 ordered
Sources: Greenwich tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Greenwich Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Greenwich Council repairs: questions
What is Greenwich Council’s repairs number?
020 8921 8900 (Repairs line) or 020 8854 8888 (Out of hours) or 0808 175 6915 (Freephone). Monday to Thursday 9am to 5:30pm, Friday 9am to 4:30pm. Call this number for urgent problems in these hours.
What is Greenwich Council’s emergency or out of hours repairs number?
020 8854 8888 (Out of hours · emergencies). For urgent problems at all other times, outside the daytime hours.
Can I report a repair to Greenwich Council online?
Yes, at royalgreenwich.gov.uk/xfp/form/890. Non-urgent repairs to your council home only. Phone for anything urgent.
How long does Greenwich Council have to fix a repair?
Its own targets run from 2 hours (emergency) to 20 working days (non-urgent). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Greenwich Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Greenwich Council?
Complain to the council first. It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Greenwich Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Greenwich Council for you. It’s free to check.
Start your claimIs Report Repair part of Greenwich Council?
No. Report Repair is independent and not part of Greenwich Council or any council or housing association. We show Greenwich’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Greenwich?
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Reported a repair to Greenwich Council and still waiting?
About 2 minutes. No documents. Free to check.