Independent · not part of Greenwich Council
Environmental Health in Greenwich: reporting a housing problem
Who Greenwich Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: royalgreenwich.gov.uk
Who is your landlord?
Greenwich CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Residential Services teamFree to check · About 2 minutes
Who it helps
Who Environmental Health in Greenwich helps
Greenwich Council deals with poor conditions in rented homes through its Residential Services team. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Greenwich Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From royalgreenwich.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Residential Services team
- 01Tell your landlord first. Greenwich Council says: tell your landlord about the problem in writing first. They must respond within 14 days.
- 02If it isn’t fixed, contact the council. The Residential Services team’s details are below.
The council can act on serious problems such as sewage leaks, dangerous electrics, no hot water or no drinking water.
From royalgreenwich.gov.uk/housing/request-repair/report-probl…, checked 12 October 2026.
Council tenants
If you rent from Greenwich Council
Greenwich Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 020 8921 8900, or online. Greenwich repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. It should reply within 10 working days.
- Then
Housing Ombudsman
Free, once Greenwich Council’s complaints process is finished.
of the Ombudsman’s findings about Greenwich Council in 2024/25 were maladministration.
of Greenwich Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; royalgreenwich.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Greenwich Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Greenwich
Greenwich Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Greenwich
39 housing associations own 18,677 social homes in Greenwich. The largest:
- L&Q repairs5,926 homes
- Peabody repairs4,322 homes
- Hyde repairs2,382 homes
- Southern Housing repairs1,928 homes
- PA Housing repairs1,002 homes
- Moat repairs814 homes
- Hexagon Housing Association repairs518 homes
- Notting Hill Genesis repairs418 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Greenwich on 31 March 2025.
Housing associations in London: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Greenwich
In Greenwich, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Greenwich: questions
What is the Greenwich environmental health number for housing problems?
The Residential Services team at Greenwich Council is on 020 8921 8157, or email private-housing-regulation@royalgreenwich.gov.uk. You can also use report a problem with a private rented home (phone and email) at royalgreenwich.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can I report Greenwich Council to environmental health?
No. Greenwich Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 020 8921 8900, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Greenwich contact environmental health?
Greenwich Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Greenwich?
Yes. Greenwich Council says: tell your landlord about the problem in writing first. They must respond within 14 days.
Which housing associations own homes in Greenwich?
39 housing associations own 18,677 social homes in Greenwich, according to the Regulator of Social Housing (March 2025). The largest are L&Q (5,926), Peabody (4,322), Hyde (2,382), Southern Housing (1,928), PA Housing (1,002).
Is Report Repair part of Greenwich Council?
No. Report Repair is independent and not part of Greenwich Council. The contact details here are from Greenwich Council’s own website.
Not in Greenwich?
Environmental Health in London
- Environmental Health in BrentBrent Council
- Environmental Health in HackneyHackney Council
- Environmental Health in Hammersmith & FulhamHammersmith & Fulham Council
- Environmental Health in HaringeyHaringey Council
- Environmental Health in HarrowHarrow Council
- Environmental Health in LambethLambeth Council
- Environmental Health in LewishamLewisham Council
- Environmental Health in Tower HamletsTower Hamlets Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.