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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Harrow Council

Environmental Health in Harrow: reporting a housing problem

Who Harrow Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: harrow.gov.uk

Get the right helpHarrow

Who is your landlord?

Harrow CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Environmental Health Domestic Team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Harrow helps

Harrow Council deals with poor conditions in rented homes through its Environmental Health Domestic Team. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Contact the council if your landlord doesn’t fix it. How.

Housing association tenantsNot covered

Harrow Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From harrow.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Environmental Health Domestic Team

  1. 01Tell your landlord first. Report the problem to your landlord or letting agent in writing, and keep a copy.
  2. 02If it isn’t fixed, contact the council. The Environmental Health Domestic Team’s details are below.
Contact Harrow CouncilPrivate tenants
OnlineReport an issue in a private rented propertyharrow.gov.uk
Keep a note of the date you contact the council, and any reference.

From harrow.gov.uk/housing-property/private-rented-accommodati…, checked 12 October 2026.

Council tenants

If you rent from Harrow Council

Harrow Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 020 8901 2630, or online. Harrow repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. A response within 10 working days. How to complain

  3. Then

    Housing Ombudsman

    Free, once Harrow Council’s complaints process is finished.

Ombudsman79%

of the Ombudsman’s findings about Harrow Council in 2024/25 were maladministration.

Happy with repairs57%

of Harrow Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; harrow.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Harrow Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Harrow

Harrow Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Harrow

37 housing associations own 6,053 social homes in Harrow. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Harrow on 31 March 2025.

Housing associations in London: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Harrow

In Harrow, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Harrow: questions

How do I report a housing problem to environmental health in Harrow?

Use report an issue in a private rented property at harrow.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report Harrow Council to environmental health?

No. Harrow Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 020 8901 2630, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Harrow contact environmental health?

Harrow Council’s pages are written for private tenants and don’t mention housing association homes.

Which housing associations own homes in Harrow?

37 housing associations own 6,053 social homes in Harrow, according to the Regulator of Social Housing (March 2025). The largest are Home Group (838), A2Dominion (802), Notting Hill Genesis (663), Metropolitan Thames Valley Housing (653) and Sovereign Network Group (615).

Is Report Repair part of Harrow Council?

No. Report Repair is independent and not part of Harrow Council. The contact details here are from Harrow Council’s own website.

Not in Harrow?

Environmental Health in London

All councils

Council or housing association repair still not fixed?

About 2 minutes. No documents. Free to check.

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