Independent · not part of Hounslow Council
Environmental Health in Hounslow: reporting a housing problem
Who Hounslow Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: hounslow.gov.uk
Who it helps
Who Environmental Health in Hounslow helps
Hounslow Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Hounslow Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From hounslow.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Hounslow Council says: write to your landlord or managing agent with details of the problems and allow a reasonable time for the work.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
An officer will contact you to discuss the problem and decide whether an inspection is needed.
From hounslow.gov.uk/private-tenants-homeowners/poor-condition…, checked 12 October 2026.
Council tenants
If you rent from Hounslow Council
Hounslow Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 020 8583 4000, or online. Hounslow repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days. How to complain
- Then
Housing Ombudsman
Free, once Hounslow Council’s complaints process is finished.
of the Ombudsman’s findings about Hounslow Council in 2024/25 were maladministration.
of Hounslow Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; hounslow.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Hounslow Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Hounslow
Hounslow Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Hounslow
48 housing associations own 11,540 social homes in Hounslow. The largest:
- A2Dominion repairs2,239 homes
- Notting Hill Genesis repairs1,761 homes
- Peabody repairs1,020 homes
- Places for People repairs964 homes
- Metropolitan Thames Valley Housing repairs926 homes
- RHP repairs802 homes
- The Guinness Partnership repairs761 homes
- L&Q repairs504 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Hounslow on 31 March 2025.
Housing associations in London: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Hounslow
In Hounslow, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Hounslow: questions
What is the Hounslow environmental health number for housing problems?
The council’s housing standards service at Hounslow Council: email housing.enforcement@hounslow.gov.uk. You can also use report your housing query (online form) at eforms.hounslow.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can I report Hounslow Council to environmental health?
No. Hounslow Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 020 8583 4000, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Hounslow contact environmental health?
Hounslow Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Hounslow?
Yes. Hounslow Council says: write to your landlord or managing agent with details of the problems and allow a reasonable time for the work.
Which housing associations own homes in Hounslow?
48 housing associations own 11,540 social homes in Hounslow, according to the Regulator of Social Housing (March 2025). The largest are A2Dominion (2,239), Notting Hill Genesis (1,761), Peabody (1,020), Places for People (964) and Metropolitan Thames Valley Housing (926).
Is Report Repair part of Hounslow Council?
No. Report Repair is independent and not part of Hounslow Council. The contact details here are from Hounslow Council’s own website.
Not in Hounslow?
Environmental Health in London
- Environmental Health in BrentBrent Council
- Environmental Health in HackneyHackney Council
- Environmental Health in IslingtonIslington Council
- Environmental Health in Kensington and ChelseaKensington and Chelsea Council
- Environmental Health in Kingston upon ThamesKingston Council
- Environmental Health in LambethLambeth Council
- Environmental Health in LewishamLewisham Council
- Environmental Health in Tower HamletsTower Hamlets Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.