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  1. 01Damp and mould
  2. 02Leaks
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  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Kensington and Chelsea Council

Environmental Health in Kensington and Chelsea: reporting a housing problem

Who Kensington and Chelsea Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: rbkc.gov.uk

Get the right helpKensington and Chelsea

Who is your landlord?

Kensington and Chelsea CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards service

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Kensington and Chelsea helps

Kensington and Chelsea Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Contact the council if your landlord doesn’t fix it. How.

Housing association tenantsNot covered

Kensington and Chelsea Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From rbkc.gov.uk, checked 12 October 2026.

Private tenants

Contacting the council’s housing standards service

  1. 01Tell your landlord first. Report the problem to your landlord or letting agent in writing, and keep a copy.
  2. 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
Contact Kensington and Chelsea CouncilPrivate tenants
OnlineReport a private sector housing problem onlinerbkc.gov.uk
Keep a note of the date you contact the council, and any reference.

From rbkc.gov.uk/contact-us/report-problem/report-private-sect… and rbkc.gov.uk/report-problem/report-private-sector-housing-…, checked 12 October 2026.

Council tenants

If you rent from Kensington and Chelsea Council

Kensington and Chelsea Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 0800 137 111, or online. Kensington and Chelsea repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days of that. How to complain

  3. Then

    Housing Ombudsman

    Free, once Kensington and Chelsea Council’s complaints process is finished.

Ombudsman58%

of the Ombudsman’s findings about Kensington and Chelsea Council in 2024/25 were maladministration.

Happy with repairs69%

of Kensington and Chelsea Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; rbkc.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Kensington and Chelsea Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Kensington and Chelsea

Kensington and Chelsea Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Kensington and Chelsea

31 housing associations own 13,271 social homes in Kensington and Chelsea. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Kensington and Chelsea on 31 March 2025.

Housing associations in London: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Kensington and Chelsea

In Kensington and Chelsea, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Kensington and Chelsea: questions

How do I report a housing problem to environmental health in Kensington and Chelsea?

Use report a private sector housing problem online at rbkc.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report Kensington and Chelsea Council to environmental health?

No. Kensington and Chelsea Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0800 137 111, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Kensington and Chelsea contact environmental health?

Kensington and Chelsea Council’s pages are written for private tenants and don’t mention housing association homes.

Which housing associations own homes in Kensington and Chelsea?

31 housing associations own 13,271 social homes in Kensington and Chelsea, according to the Regulator of Social Housing (March 2025). The largest are Notting Hill Genesis (4,004), Peabody (3,699), Octavia Housing (1,140), Clarion Housing (987) and Southern Housing (914).

Is Report Repair part of Kensington and Chelsea Council?

No. Report Repair is independent and not part of Kensington and Chelsea Council. The contact details here are from Kensington and Chelsea Council’s own website.

Not in Kensington and Chelsea?

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